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Cisco 500-445 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe Enterprise Chat and Email Components and Deployment Model
  • Define ECE Best Practices
Topic 2
  • Explain Chat Operation and Chat Customization
  • Configure ECE for Chat
Topic 3
  • ECE Administration and Configuration
  • Explain ECE Queues
  • Configure ECE
Topic 4
  • Describe Chat Entry Points
  • ECE Chat Administration

>> Exam 500-445 Overviews <<

Exam 500-445 Overviews - Unparalleled Implementing Cisco Contact Center Enterprise Chat and Email

Preparing for the 500-445 Implementing Cisco Contact Center Enterprise Chat and Email certification test can be a difficult task for candidates. They often face several challenges during their preparation for the 500-445 Implementing Cisco Contact Center Enterprise Chat and Email exam, including fear, lack of updated 500-445 Exam Dumps, and time constraints. Fortunately, there is a solution to these challenges. Actual4Exams is a reliable website that provides genuine and updated 500-445 Practice Test.

Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which group must an email match to be transferred to any queue?

  • A. Media class
  • B. Application instance
  • C. Business hour
  • D. Application path

Answer: D


NEW QUESTION # 44
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

  • A. 120 milliseconds
  • B. 80 milliseconds
  • C. 300 milliseconds
  • D. 240 milliseconds

Answer: D

Explanation:
The maximum permissible one-way network delay between Unified CCE (Cisco Unified Contact Center Enterprise) servers and Enterprise Chat and Email (ECE) servers is 240 milliseconds. This delay is necessary for the servers to communicate with each other without any latency issues.


NEW QUESTION # 45
Which User objects in Enterprise Chat and Email are mapped in UCCE?

  • A. Agent, Supervisor, Administrator
  • B. Agent, Supervisor
  • C. Agent
  • D. Supervisor, Administrator

Answer: A

Explanation:
In Enterprise Chat and Email (ECE), the Agent, Supervisor, and Administrator user objects are mapped in Cisco Unified Contact Center Enterprise (UCCE). This allows UCCE to access the data and information associated with ECE users and use it for reporting and analytics.


NEW QUESTION # 46
Which User objects in Enterprise Chat and Email are mapped in UCCE?

  • A. Agent, Supervisor, Administrator
  • B. Agent, Supervisor
  • C. Agent
  • D. Supervisor, Administrator

Answer: A


NEW QUESTION # 47
What is the messaging server component for 400 agent deployments?

  • A. collocated with other components and with services server
  • B. collocated only with services server
  • C. collocated with other components
  • D. always installed on a dedicated VM

Answer: C


NEW QUESTION # 48
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