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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

TopicDetails
Topic 1
  • Apply the implementation lifecycle for planning business analysis activities
  • Understand the components of a user story to perform thorough analysis
Topic 2
  • Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state
  • Given a scenario, make a go
  • no-go release decision when new business or technical issues arise
Topic 3
  • Guide UAT and manage the results to determine whether the solution meets the requirements
  • Analyze the customer's Salesforce environment to identify opportunities and constraints
Topic 4
  • Document user stories in a version controlled repository to manage scope
  • Explain how to move from current state analysis to an agreed future state design
Topic 5
  • Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle
  • Given a scenario, choose the most effective technique for eliciting business needs from stakeholders
Topic 6
  • Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements
  • Demonstrate how to define the scope of a complex business process and break it down into manageable steps

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Salesforce Certified Business Analyst Exam Sample Questions (Q110-Q115):

NEW QUESTION # 110
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

  • A. Test
  • B. Build
  • C. Plan

Answer: C


NEW QUESTION # 111
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA). The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

  • A. Test
  • B. Build
  • C. Plan

Answer: C


NEW QUESTION # 112
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?

  • A. The goal is undefined.
  • B. The need is undefined.
  • C. The persona is undefined.

Answer: C


NEW QUESTION # 113
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

  • A. De-prioritize some user stones and add the change request to the current sprint.
  • B. Add the change request to the backlog to be prioritized for the next sprint.
  • C. Begin working on the change request as soon as the team has capacity.

Answer: A


NEW QUESTION # 114
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?

  • A. Add a quantifiable reason why the feature is needed.
  • B. Change the user story to the sales manager persona.
  • C. Replace the specific feature with a goal.

Answer: A


NEW QUESTION # 115
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