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NEW QUESTION 49
Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

  • A. Create and assign permission sets to give agents social account access.
  • B. Retrieve Social Studio credentials.
  • C. Enable the Moderation feature to automatically create cases from posts.
  • D. Select two Twitter or Facebook accounts.

Answer: A,C

 

NEW QUESTION 50
Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.
How should this be implemented?
Choose 2 answers

  • A. Each Article Record Type must be in a separate CSV.
  • B. Article Record Types must be created before the import.
  • C. Article Record Types will be created as part of the import.
  • D. Multiple Article Record Types can be imported in the same CSV.

Answer: B,D

 

NEW QUESTION 51
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  • A. Embedded Chat Service
  • B. Web-to-Case
  • C. Case Assignment Rules
  • D. Customer Community

Answer: A

 

NEW QUESTION 52
......

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