要在今日競爭的工作市場上成功，無論是尋找新的機會或是在您目前的職位上獲得升遷，都需要建立與展現您的技術專業和技能。ADX261 認證能够滿足考生在激烈的職場生涯中脫穎而出，衆多國際知名認證廠商都在招聘與 Salesforce 技能相關職位時首先看中 ADX261 的認證證書，可見 ADX261 認證的含金量很高。

Salesforce ADX261：管理和維護Service Cloud考試是一個絕佳的機會，讓專業人士驗證他們在Service Cloud管理和維護方面的技能和知識。這是一個全面的評估，測試您對各種Service Cloud功能和功能的理解。獲得這個認證可以增加您的職業成長機會，增加您的收入潛力。

Salesforce ADX261（管理和維護Service Cloud）考試是為負責管理和維護Salesforce Service Cloud的專業人士設計的認證考試。此考試旨在測試負責在組織中管理和維護Service Cloud的個人的知識和技能。考試涵蓋了廣泛的主題，包括服務雲架構、數據管理、安全和訪問以及自動化。

Salesforce ADX261（管理和維護服務雲）考試旨在測試負責在Salesforce中管理和維護服務雲的個人的知識和技能。該考試衡量候選人配置和管理服務雲的能力，包括案例管理、權利、知識管理和服務控制台定制等主題。該考試適合負責確保以滿足組織及其客戶需求方式配置和維護服務雲的個人。

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最新的 Certified Service Cloud Consultant ADX261 免費考試真題 (Q47-Q52):

問題 #47
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?

  • A. Use escalation rules for notifications and case teams to monitor cases.
  • B. Use escalation rules for notifications and account teams to monitor cases.
  • C. Use Process Builder for notifications and account teams to monitor cases.
  • D. Use Process Builder for notifications and case teams to monitor cases.

答案：D


問題 #48
Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

  • A. Enable Keyboard shortcuts
  • B. Define criteria-based record page components
  • C. Configure Macros
  • D. Create multiple Console layouts

答案：A


問題 #49
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers

  • A. Automatic call distribution
  • B. Service cloud console
  • C. Customer community
  • D. Knowledge base

答案：C,D


問題 #50
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

  • A. Enable suggested articles on new cases.
  • B. Create an email template to send articles as PDF attachments.
  • C. Enable article customization for open cases.
  • D. Enable article submission during case close.
  • E. Enable agents to create their own personal articles.

答案：A,B,D


問題 #51
the support manager at universal containers wants to see monthly historical metrics for first call resolution by call center and agent. Which reporting should consultant recommend

  • A. DynamicDahsbaord by Call Center
  • B. Case report grouped by call center
  • C. Reporting Snapshots by call center
  • D. Report Subscriptions by call center

答案：C


問題 #52
......

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