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Through this blog, you will learn how to connect printer to wifi with the help of the HP smart app.

Note: Almost all the wireless printers manufactured in the year 2010 and later are compatible with HP smart app.




Download, install and run the HP Smart app

  • Firstly download the HP Smart app for Windows or Mac platform from their respective online store.
  • You need to create a new HP account to reach all printer services if using it first time on your device.
  • Otherwise, you can sign in with your HP login details.
  • Make sure your Mac or Windows 10 based computer or laptop and Android, iOS, iPadOS based smartphone, or tablet connect to your local wifi network.
  • Ensure the strong strength of network signals for the setup process.
  • You need to place the printer near the Wi-Fi router during the setup process.
  • Now turn ON your HP printer.
  • Next, you need to open the HP Smart app and click on the plus (+) sign to add your printer to wifi.
  • Now click on the HP printer setup button on the HP smart app.
  • Next, it will ask you to enter the Wi-Fi password of your router which is the WEP or WPA key.
  • Now HP smart app will begin the connection process between the printer and the local wifi network.
  • Next, you are suggested to follow the on-screen instructions to complete the setup process.
  • Finally, click on the exit button when your hp printer is connected to the wifi.


Read more troubleshooting guides for:


HP Envy 4500, 4501, 4502 Troubleshooting

HP Envy 4510, 4511, 4512 Troubleshooting

HP Envy 4520, 4522, 4524, 4527 Troubleshooting

HP Envy 5000, 5010, 5020, 5030, 5052, 5055 troubleshooting

HP Officejet Pro 8020, 8030 Troubleshooting

HP Officejet Pro 9010, 9015, 9018 Troubleshooting

HP Officejet Pro 9020, 9025 Troubleshooting

HP Officejet Pro 8710, 8720, 8730 Troubleshooting

HP Officejet Pro 8600, 8610, 8620 troubleshooting

HP Officejet Pro 6960, 6968, 6970, 6978 Troubleshooting

The printer failure error message on the control panel will be stated as "There is a problem with the printer or ink system. Turn the printer off, then on. If the problem persists, contact HP". After this error message, you won't be able to print documents.

In this article, we have shared the reasons behind the hp printer failureerror. Furthermore, we have recommended the top 3 solutions to fix this error.


Reasons behind HP printer failure error message

  • Use of bogus ink cartridges
  • Refilled cartridges
  • Overfilled paper tray
  • Incompatible ink cartridge
  • Dried ink or blockages
  • Newly installed cartridge

Solutions to fix HP printer failure message


[1] Examine and clean the hindrance in the carriage path


Clear any obstruction found in the carriage area of the printer.

  • Ensure that your printer is ON. Now you need to eject the power cable from the rear side of the printer.
  • Next, open the door to access the carriage area inside the printer.
  • Check for any crumpled paper, dislodged labels in the carriage path, and then remove them.
  • With the help of your hands move the carriage in both directions to make sure it moves freely.
  • Now close the carriage access door.
  • Reconnect the power cable to the printer and to the wall outlet.
  • Now turn ON your printer if the problem persists then follow the next solution.

[2] Reset your HP Printer


Resetting the hp printer may resolve printer failure errors on the control panel.

  • Firstly, disconnect the power cable from the rear end of the printer while the printer is turned ON.
  • Now unplug the power cable from the power source.
  • Next, you have to wait for at least 90 seconds.
  • Now reconnect the power cord to the power socket and also with the printer.
  • If the problem remains there then follow the next solution.

[3] Check ink levels of the cartridges


There are times with low ink levels that may lead to printer failure error messages. So check your printer cartridges level. If you found any cartridge empty then replace it with a new one.

Note: HP suggests using only genuine HP ink cartridges for your printer. Because non-HP ink cartridges may lead to this error frequently.

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