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The CIS-HAM exam is designed to test a candidate's knowledge and skills in the areas of hardware asset management, including hardware asset lifecycle management, asset discovery and inventory, asset tracking and maintenance, and asset disposal and retirement. The exam is designed to measure a candidate's ability to configure and implement hardware asset management processes using ServiceNow's IT service management platform.

ServiceNow CIS-HAM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Hardware asset lifecycle, stages, and components
  • IT Asset Management Overview & Fundamentals
Topic 2
  • Generating asset reports for IT Asset Management
  • Automating stock management in ITSM Asset Management and HAM
Topic 3
  • Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)
Topic 4
  • Creating hardware assets and CIs
  • Automating asset population into ServiceNow
Topic 5
  • Extending asset management and configuration management
  • Managing hardware assets and CIs
Topic 6
  • Application Introduction and Recommended Practices
  • ServiceNow hardware model Content Service
Topic 7
  • Key components of hardware contract financials
  • Core IT asset management terminology, concepts, and goals

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q34-Q39):

NEW QUESTION # 34
What is the third tier of the capability blueprint?

  • A. Financial management
  • B. Trustworthy data
  • C. Operational integration
  • D. Practical management
  • E. Strategic conformance

Answer: C


NEW QUESTION # 35
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

  • A. Hardware assets disposed (YTD)
  • B. New hardware assets found by audits
  • C. Consumable models up for End of Life
  • D. Hardware asset disposal status

Answer: C,D


NEW QUESTION # 36
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

  • A. The software allocations are removed from the asset, but not returned to inventory.
  • B. The behavior is controlled by the configurable system property glide.ham.retire_sw().
  • C. The software allocations remain with the hardware asset and need to be reclaimed manually.
  • D. The software allocations are automatically returned back into inventory.
  • E. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().

Answer: C


NEW QUESTION # 37
When using the HAM application, what happens when you create a new transfer order line on a transfer order?

  • A. A transfer order line task is automatically created to validate enough stock exists
  • B. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom
  • C. The asset(s) listed in the transfer order line are automatically readied for shipment
  • D. The transfer order line is automatically placed in a state of Ready for fulfilment
  • E. A transfer order line task is automatically created to move the transfer order line from one stage to another

Answer: E


NEW QUESTION # 38
Once the content update adds hardware lifecycle data to your instance, can it be deleted?

  • A. Yes, it can
  • B. No, it cannot
  • C. Yes, it can be deleted or deactivated
  • D. No, it cannot unless the lifecycle stage is EOL

Answer: C


NEW QUESTION # 39
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