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Salesforce FSL-201 Exam Syllabus Topics:

Topic 1
  • Describe the Framework for a Field Service Project Team
  • Explore the Capabilities of the Dispatcher Console
Topic 2
  • Explain the Business Flow of a Case to Work Order to Service Appointment
  • Identify Scheduling Policies Included in Field Service
Topic 3
  • Identify the Key Tasks Performed by Each Field Service Role
  • Identify the Features Within the Field Service Settings Tab
Topic 4
  • Describe the Schedule Optimization Model
  • Field Service Definitions and Video
  • Recognize the Importance of Required Skills
Topic 5
  • Explain the Main Components, Capabilities, and Data Model of FSL
  • Describe What Connected Field Service Looks Like

Who should take the FSL-201 exam

Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce FSL-201 Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Salesforce FSL-201 Exam then he should take this exam.

>> Exam FSL-201 Topic <<

Free PDF 2023 Reliable FSL-201: Exam Salesforce - Implementing Field Service Lightning Topic

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Salesforce - Implementing Field Service Lightning Sample Questions (Q95-Q100):

Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

  • A. Shuffle daily work manually via the Gantt.
  • B. Leverage Resource Schedule Optimization.
  • C. Configure the Auto Dispatch scheduled job.
  • D. Enable Drip-feed to dispatch the next appointments.

Answer: A

Northern Trail Outfitters is migrating from a legacy emailing tool to Marketing Cloud. As part of the migration, they have to go through a security review. Their data privacy team has made it clear that the data in the sandbox should never be mixed with data In production during testing cycles.
What recommendation would a consultant provide on the architecture to fulfill this requirement?

  • A. Ensure test sends are done from data extensions with attribute 'Is Testing1.
  • B. Implement two separate Marketing Cloud instances.
  • C. Use Subscriber Filter per business unit to filter production from test data.
  • D. Create one or more additional business units for testing.

Answer: B

A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?

  • A. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
  • B. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
  • C. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
  • D. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

Answer: C

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High' Choose 2 answers

  • A. The Scheduling Policy Used field is blank.
  • B. Most service appointments have the same priority.
  • C. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
  • D. The scheduling policy is producing too many candidates that qualify for each Service Appointment.

Answer: B,D

Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answers

  • A. Leverage the match skills scheduling policy when scheduling appointments
  • B. Leverage the match skills work rule when scheduling appointments
  • C. Create skills that relate to qualifications from the skills tab end assign them to a service resource
  • D. Create skills that relate to qualifications from setup and assign them to a service resource

Answer: B,D


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