When traveling by air, it is essential to pay close attention to baggage restrictions and fees. While most airlines have similar baggage policies, the cost of excess baggage can vary significantly from one airline to another. Turkish Airlines is one such airline that has specific rules and fees regarding excess baggage. If you have been charged extra baggage fees by Turkish Airlines, you may be wondering if there is a way to dispute these charges. In this blog, we will discuss the steps you can take to dispute extra baggage charges on Turkish Airlines.

Understanding Turkish Airlines' Baggage Policy

Before we dive into the steps for disputing extra baggage charges, it is essential to understand Turkish Airlines' baggage policy. Turkish Airlines' baggage policy allows passengers to bring one carry-on bag and one personal item for free. Checked baggage allowances vary depending on the class of travel, destination, and frequent flyer status. Generally, passengers in economy class are allowed one checked bag weighing up to 23 kg (50 lbs), while those in business class are allowed two checked bags weighing up to 32 kg (70 lbs) each. Any additional bags or overweight bags will incur extra fees.

Seat Selections - Seat Options | Turkish Airlines ®

Turkish Airlines Extra Baggage Cost

The cost of excess baggage on Turkish Airlines varies depending on the route, class of travel, and weight of the baggage. Generally, the cost of excess baggage starts at €10 per kg for domestic flights and €20 per kg for international flights. The turkish airlines extra baggage cost for overweight bags can be significantly higher, up to €200 per bag.

Steps for Disputing Extra Baggage Charges on Turkish Airlines

If you have been charged extra baggage fees by Turkish Airlines and believe the charges to be incorrect, you can take the following steps to dispute the charges:

Step 1: Review the baggage policy

The first step is to review Turkish Airlines' baggage policy to ensure that the charges are indeed incorrect. Check the airline's website or contact their customer service to confirm the baggage allowances and fees for your specific flight.

Step 2: Check your baggage receipt

Check your baggage receipt to ensure that the weight of your bags and the fees charged are accurate. If you believe there has been a mistake, bring it to the attention of the airline's staff immediately.

Step 3: Request an explanation

If you are unsure why you were charged extra baggage fees, request an explanation from the airline's staff. They may be able to provide a breakdown of the charges and help you understand why you were charged.

Step 4: File a complaint

If you believe the charges are incorrect and the airline's staff cannot provide a satisfactory explanation, file a complaint with Turkish Airlines. You can do this through their website, by email, or by phone. Be sure to provide all the relevant information, including your flight details, baggage receipts, and a description of the issue.

Step 5: Escalate the complaint

If your initial complaint is not resolved to your satisfaction, you can escalate the complaint to a higher authority within the airline. This may involve contacting a manager or supervisor, or submitting a formal complaint in writing.

Step 6: Seek external assistance

If all else fails, you may need to seek external assistance to resolve the dispute. This could involve contacting a consumer protection agency, a travel ombudsman, or even a lawyer. However, before taking legal action, it is essential to understand the costs and potential outcomes of such a decision.

Seat Selections - Seat Options | Turkish Airlines ®

Tips for avoiding extra baggage charges on Turkish Airlines:

  1. Know your baggage allowance: Before you start packing, make sure you know the baggage allowance for your flight. Turkish Airlines' baggage policy varies depending on your destination, travel class, and frequent flyer status. Check the airline's website or contact their customer service for more information.
  2. Pack smart: Try to pack light and avoid overpacking. Choose lightweight and compact luggage, and pack only what you need for your trip. If you're traveling with a group, consider sharing some items to reduce the amount of baggage.
  3. Consider paying for extra baggage in advance: If you know you'll be traveling with more baggage than your allowance allows, consider paying for extra baggage in advance. This can be done on the airline's website or through their call center. Paying in advance is usually cheaper than paying at the airport.
  4. Use a luggage scale: To avoid being surprised by extra baggage fees at the airport, use a luggage scale to weigh your bags before you leave home. Make sure your bags are within the weight limit for your class of travel.
  5. Join Turkish Airlines' loyalty program: If you're a frequent flyer with Turkish Airlines, consider joining their loyalty program. Members of the program are entitled to additional baggage allowances and other benefits.
  6. Be aware of excess baggage fees: If you do end up traveling with more baggage than your allowance allows, be prepared to pay excess baggage fees. These fees can be quite steep, so it's best to avoid them if possible. If you have to pay excess baggage fees, pay in advance to avoid higher fees at the airport.