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NewDumps是個能夠加速你通過ITIL ITIL-4-Transition認證考試的網站。我們的ITIL ITIL-4-Transition 認證考試的考古題是NewDumps的專家不斷研究出來的。當你還在為通過ITIL ITIL-4-Transition 認證考試而奮鬥時,選擇NewDumps的ITIL ITIL-4-Transition 認證考試的最新考古題將給你的復習備考帶來很大的幫助。

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高質量的ITIL-4-Transition認證,全面覆蓋ITIL-4-Transition考試知識點

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最新的 ITIL 4 Managing Professional ITIL-4-Transition 免費考試真題 (Q12-Q17):

問題 #12
A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?

  • A. Omnichannel management
  • B. Service interaction method
  • C. Service level management
  • D. Benefits dependency network

答案:A


問題 #13
An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

  • A. Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers
  • B. Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations
  • C. Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible
  • D. Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones

答案:A


問題 #14
Which BEST describes the primary role of a governing body?

  • A. To annually review and approval of IT projects to maximize business value
  • B. To develop and regularly review IT measures and metrics
  • C. To establish and regularly review the effectiveness of risk management and internal controls
  • D. To establish and regularly review the goals cascade throughout the organization

答案:C


問題 #15
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?

  • A. Improve the integration of tools to ensure there are no gaps between processes
  • B. Use value stream mapping to help understand the end-to-end flow of user support
  • C. Review skills and competencies of user support staff to ensure they have the required capability
  • D. Encourage teams to collaborate so they can focus on value for users

答案:B


問題 #16
What BEST describes the relationship between planning and risk?

  • A. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
  • B. Planning should always consider risks and how to mitigate them
  • C. Planning is a high level function, risk management is a tactical activity
  • D. Risk management is the exclusive domain of dedicated risk managers

答案:B


問題 #17
......

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