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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q84-Q89):

NEW QUESTION # 84
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers

  • A. Configure and add excluded and required resource work rules to scheduling policies.
  • B. Configure customer preferences on the service resource record.
  • C. Configure and add excluded and required required resource business objectives to scheduling policies.
  • D. Configure resource preferences on the account or work order.

Answer: A,D


NEW QUESTION # 85
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

  • A. Create operating hours forthe Optimization Engine.
  • B. Create operating hours for the Service Territory.
  • C. Create operating hours for the Service Appointment.
  • D. Create operating hours for the Service Resource.

Answer: B,D


NEW QUESTION # 86
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

  • A. Custom Links on Work Orders.
  • B. Attachments on Cases.
  • C. Knowledge Base on Cases.
  • D. Knowledge Base on Work Orders.

Answer: D


NEW QUESTION # 87
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

  • A. Products Required for Service Appointments
  • B. Products Required for Work Order Line Items
  • C. Products Required for Work Orders
  • D. Products Required for Service Resources

Answer: B,C


NEW QUESTION # 88
universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?

  • A. Assign contractors 1 and 2 different skill levels for repair works
  • B. Assign contractors 1 and 2 as excluded resources
  • C. Assign contractors 1 and 2 preferred source
  • D. Assign contractors 1 and 2 different capacities of repair work

Answer: A


NEW QUESTION # 89
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