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Cisco 500-442 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Implement precision routing
  • Understand Contact Center basics
Topic 2
  • Describe CCE components and architecture
  • Describe access tools
Topic 3
  • Configure basic call treatment
  • Utilize Finesse administration tool
Topic 4
  • Understand CCE features beyond default
  • Basic Calls and Agent settings
Topic 5
  • Configure basic agent functionality
  • Configure roles and departments
Topic 6
  • Deploy basic call settings
  • Configuration and Implementation

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500-442 PDF Dumps Files, Training 500-442 For Exam

500-442 exam and they all got help from real and updated Cisco 500-442 exam questions. You can also be the next successful candidate for the 500-442 certification exam. No doubt the Cisco 500-442 Certification Exam is one of the most difficult Cisco certification exams in the modern Cisco world. This 500-442 exam always gives a tough time to their candidates.

The Cisco 500-442 Exam is intended for professionals who work with Cisco Contact Center Enterprise solutions and are responsible for their implementation, management, and troubleshooting. These professionals include system engineers, network administrators, network engineers, and IT managers. The exam validates the candidate's understanding of CCE architecture, configuration, and troubleshooting.

Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which two steps are required to configure a Supervisor? (Choose two.)

  • A. make sure the Supervisor has an Active Directory Account
  • B. assign the Supervisor to a Precision Queue
  • C. ensure that "Is Supervisor" is checked
  • D. assign the Supervisor to only one Team
  • E. assign the Supervisor to a Skill Group and Precision Queue

Answer: C,D


NEW QUESTION # 35
Which microapp is used to gather information from the caller?

  • A. Play Digit microapp
  • B. Get Speech microapp
  • C. Get Digits microapp
  • D. Play Media microapp

Answer: C


NEW QUESTION # 36
What are two descriptions for the Agent Targeting Rule? (Choose two.)

  • A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
  • B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
  • C. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
  • D. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
  • E. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.

Answer: A,E


NEW QUESTION # 37
What value is used for Variable REQUERY_NO ANSWER?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: B


NEW QUESTION # 38
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

  • A. Wrap-up on Outgoing, set to Required
  • B. Wrap-up on Incoming, set to Required
  • C. Enable "Require Idle Reason"
  • D. Enable "Require Logout Reason"

Answer: D


NEW QUESTION # 39
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