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Salesforce Administer and Maintain Service Cloud Sample Questions (Q82-Q87):

NEW QUESTION # 82
UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

  • A. Publish a Managed package
  • B. Create an Unmanaged package
  • C. Change set
  • D. Manuallyre create the Permission sets

Answer: C


NEW QUESTION # 83
What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?

  • A. Customize the Pre-chat form.
  • B. Configure a Live Chat Validation Rule.
  • C. Configure Lightning Guided Engagement.
  • D. Customize the Lightning Console chat page.

Answer: A


NEW QUESTION # 84
what should a consultant recommend to ensure chat request contain enough infomration for customer service representatives to effectively respond?

  • A. Configure a chat validation rule
  • B. Customize the pre chat form
  • C. ConfigureLightningGuided Engagement
  • D. Customize the lightning console chat page

Answer: B


NEW QUESTION # 85
Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplish this?

  • A. Standard Web-to-Case with assignment rules
  • B. Standard Email-to-Case with assignment rules
  • C. Lightning Email with web routing prioritization
  • D. Omni-Channel with prioritized queues

Answer: B


NEW QUESTION # 86
Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the past five years must be migrated to salesforce for go-live.
Which approach should the consultant use for date migration?

  • A. Plan, prepare, validate, execute, test
  • B. Prepare, plan, Test, execute, validate.
  • C. Prepare, plan, validate, execute, test
  • D. Plan, prepare, test, execute, validate.

Answer: D


NEW QUESTION # 87
......

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