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Genesys Cloud CX: Architect Certification Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

  • A. Protocol Capture
  • B. QoS Capture
  • C. Media Capture
  • D. IVR Capture

Answer: A,C


NEW QUESTION # 24
Which of the following feature is used to test the created flow before it goes live?

  • A. Validate
  • B. Test
  • C. Debug
  • D. Publish

Answer: B


NEW QUESTION # 25
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

  • A. Admin>Quality
  • B. Admin>Contact Center
  • C. Performance>Agents
  • D. Reports

Answer: A


NEW QUESTION # 26
Which definition matches the After Call Work option Optional?

  • A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
  • B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
  • C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
  • D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Answer: B


NEW QUESTION # 27
A system that routes interactions based on an algorithm which determines the best available agent for an interaction

  • A. Architect
  • B. Scheduling
  • C. Call Routing
  • D. Automatic Call Distribution

Answer: D


NEW QUESTION # 28
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