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Avaya Aura® Contact Center Implementation Exam Sample Questions (Q95-Q100):

NEW QUESTION # 95
Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support.
Which remote access tool does Avaya recommend?

  • A. NetMeeting
  • B. pcAnywhere
  • C. Avaya Secure Access Link
  • D. AA_Rescue

Answer: C

Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100180144 (36)


NEW QUESTION # 96
You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.
Which configuration step should be performed in Contact Center Management
Administration (CCMA) for agents to use AAD?

  • A. Associate a domain user account with each agent.
  • B. Assign an AAD login ID and password to each agent.
  • C. Acquire each agent's telephone.
  • D. Enable Agent Desktop integration in each agent's Call Presentation Class.

Answer: A


NEW QUESTION # 97
A customer has purchased Avaya Aura Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.
Where is Open Queue initially enabled in AACC?

  • A. Contact Center Manager Administration (CCMA) > Configuration, Applications > LM
    Service Configuration Setuptab
  • B. Ignition Wizard configuration > Licensing tab
  • C. Contact Center License Manager > Configuration > Contact Center Licensing tab
  • D. CCMS > Multimedia Commissioning > Multimedia Licensing tab

Answer: C


NEW QUESTION # 98
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

  • A. New Contact Presentation
  • B. Logoff Terminal State
  • C. Hot Desking
  • D. Maximum Open Duration

Answer: A


NEW QUESTION # 99
You are preparing to install an Avaya Aura Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC.
In which Avaya support document will you find the server requirements?

  • A. Avaya Aura Contact Center Overview and Specifications
  • B. Avaya Aura Contact Center Commissioning for Avaya Aura Unified Communications
  • C. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform
    Integration
  • D. Avaya Aura Contact Center Administration

Answer: A


NEW QUESTION # 100
......

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