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SAP C_C4H630_21 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understand how to configure and apply SAP Customer Data Platform features from a business and technical consultant perspective
  • Customer Query and Dashboards
Topic 2
  • Understand how to configure the varios available application destinations and its actions
  • Customer Segmentation and Activity Indicators
Topic 3
  • Understand the available customer search interfaces, APIs
  • Understand how to create performance attributes and group customers using SAP Customer Data Platform
Topic 4
  • Understand how data governance work in SAP Customer Data Platform
  • Define new attribute identifiers per each of the profile types
Topic 5
  • Understand how to configure the varios available application sources and its events
  • Understand the use cases scenarios when applying SAP Customer Data Platform
Topic 6
  • Understand the available Profile and Activity Schemas and how to customize them by adding new attributes
  • How to address business needs according to the recommended available guidelines and blueprints
Topic 7
  • Understand how the out of box attribute identifiers can be applied
  • SAP Customer Data Platform Overview and Capabilities

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SAP Certified Development Associate - SAP Customer Data Platform Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which of the following triggers are supported in CX flows? Note: There are 3 correct answers to this question.

  • A. Customer or group update
  • B. Audience activated
  • C. Segment membership
  • D. Action occurrence
  • E. Event occurrence

Answer: A,C,E


NEW QUESTION # 56
A known customer buys a TV that is delivered late. SAP Customer Data Platform is configured to ingest the customer data for late deliveries so that the business can react and keep good customer satisfaction metrics.
Which type of customer profile is best to use in this scenario?

  • A. Single Customer Profile
  • B. Master Customer Profile
  • C. Contextual Customer Profile
  • D. Unified Customer Profile

Answer: C


NEW QUESTION # 57
Why does SAP Customer Data Platform provide two views of the customer?

  • A. To provide one unified customer profile with two different processing purposes
  • B. To provide customer activities in one view and profile data in another
  • C. To provide the right profile for every customer experience use-case
  • D. To provide one profile for marketing and another for personalization

Answer: D


NEW QUESTION # 58
Which of the following describes a business unit in SAP Customer Data Platform?

  • A. The business unit is an optional informational attribute of the SAP Customer Data Platform Console Admin user.
  • B. The business unit is responsible for maintaining customers in a given market and has its own customer schema to manage both the Contextual Profile and the Unified Customer Profile views.
  • C. The business unit is a predefined optional attribute in the customer schema and allows segmenting of B2B customers based on their business hierarchy.
  • D. The business unit represents the owner of the SAP Customer Data Platform tenant. Each business unit within the organization has separate SAP Customer Data Platform tenants provisioned.

Answer: B


NEW QUESTION # 59
You are importing birthday data into SAP Customer Data Platform. What kind of pre-processing can you apply to the birthday attribute? Note: There are 2 correct answers to this question.

  • A. Optimization
  • B. Normalization
  • C. Verification
  • D. Validation

Answer: B,D


NEW QUESTION # 60
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