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Salesforce User-Experience-Designer Exam Syllabus Topics:

TopicDetails
Topic 1
  • Given a scenario, describe declarative features that improve user efficiency over a series of steps
  • Describe key Salesforce UX personas and which processes they normally do
Topic 2
  • Describe key design principles and tools that define an accessible and engaging experience
  • Given a scenario, describe how Salesforce can add value to user experiences
Topic 3
  • Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences
  • Describe how core Salesforce objects function
Topic 4
  • Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience
  • Determine which research methodology and tools should be used to design a solution
Topic 5
  • Demonstrate how to gather requirements and plan strategy given current user experiences
  • Describe the impact of corporate branding and styling
Topic 6
  • Determine how to incorporate human-centered design into a customer solution
  • Describe testing techniques needed for optimal user experiences

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Test-Taking Questions User-Experience-Designer Pre-assessment Test

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Salesforce Certified User Experience Designer Sample Questions (Q33-Q38):

NEW QUESTION # 33
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?

  • A. Countries may read text in a different (right to left vs. left to right) and layouts will be to be adjusted.
  • B. Colors may have different culture meanings in different countries, changing the intent of UI elements.
  • C. Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.
  • D. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.

Answer: A,B


NEW QUESTION # 34
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

  • A. Including Innovative ideas to showcase technology
  • B. Putting oneself in the situation of the end user
  • C. Observing user behavior
  • D. Creating requirements based business leaders' priorities

Answer: C,D


NEW QUESTION # 35
The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.
Which design should the design use?

  • A. Refactored
  • B. Proactive
  • C. Responsive
  • D. Reactive

Answer: C


NEW QUESTION # 36
Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understand their Purchasing habits. CK's UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users?
Choose 2 answers

  • A. Social Desirability Bias
  • B. Recency Bias
  • C. Objectivity Bias
  • D. Randimized Bias

Answer: B,C


NEW QUESTION # 37
A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.
Which UI configuration should be used to further individualize each featured topic?

  • A. Add a description displayed on mouse hover further description each topic.
  • B. Add a description under the topic label further describing each topic.
  • C. Select and upload SVG Icons that represent each featured topic.
  • D. Select and upload images that represent each featured topic.

Answer: B

Explanation:
Explanation
This allows users to easily distinguish between different topics and quickly scan for relevant topics. Salesforce documentation on the Featured Topics component states that "You can add a description for each featured topic, which appears in the user interface below the topic label" [1].
[1] https://help.salesforce.com/articleView?id=knowledge_articles_sites_featured_topic.htm&type=5


NEW QUESTION # 38
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