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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q19-Q24):
NEW QUESTION # 19
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Lagging metrics predict what a is likely to happen in the future
- C. Lagging metrics are easy to measure and to influence
- D. Leading metrics ate difficult to measure, but easy to Influence
Answer: C
NEW QUESTION # 20
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is low risk
- B. The innovation is low cost
- C. The innovation will deliver significant benefit for the organization
- D. The innovation is essential for the a organization to survive
Answer: B
NEW QUESTION # 21
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Digital transformation
- B. Employee 360
- C. Customer 360
- D. PESTLE analysis
Answer: C
NEW QUESTION # 22
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?
- A. Tallor strategic communications to the stakeholders preferences
- B. Ensure there is one common communication channel for the strategy
- C. Utilize metrics to ensure stall comply with the strategy
- D. Deliver compulsory strategic awareness sessions regularly
Answer: A
NEW QUESTION # 23
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Market relevance
- B. Customer feedback
- C. Omnichannel delivery
- D. Customer analytics
Answer: D
NEW QUESTION # 24
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