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Avaya Aura® Contact Center Implementation Exam Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

  • A. Windows XP Professional SP2 or later
  • B. Microsoft Windows 10 (32-bit and 64-bit)
  • C. Microsoft Windows 7 (32-bit and 64-bit)
  • D. Microsoft Windows 8.1 (32-bit and 64-bit)

Answer: A,C,D


NEW QUESTION # 71
A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.
Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC)?

  • A. From the Contact Center License Manager > Configuration > Contact Center Licensing tab
  • B. From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab
  • C. From the server, locate Multimedia Commissioning > Multimedia Licensing tab
  • D. From the server, navigate to the Server Configuration > Licensing tab

Answer: B


NEW QUESTION # 72
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

  • A. CCT Client Applications
  • B. Contact Management Framework (CMF)
  • C. SIP Connector
  • D. CCT API

Answer: B


NEW QUESTION # 73
Avaya Aura® Contact Center (AACC) Release 7 supports only the Avaya Aura® Media Server (AAMS), formerly called Avaya Media Server.
Which three statements regarding the AAMS are true? (Choose three.)

  • A. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
  • B. A standalone Avaya Aura® Media Server is supported on the Windows Server operating system.
  • C. AACC requires a license for each AAMS instance in the solution.
  • D. An Avaya Aura® Media Server High Availability pair of server requires two instance licenses.

Answer: A,C,D

Explanation:
Explanation/Reference:
Reference: https://support.avaya.com/css/P8/documents/101038008


NEW QUESTION # 74
Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.
Which three statements regarding AACC and the AAMS are true? (Choose three.)

  • A. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
  • B. AAMS provides a MSML-based service type named ACC_APP_ID.
  • C. AACC integrates with AAMS using Media Server Markup Language (MSML) based communication.
  • D. AACC does not require a license for each AAMS instance in the solution.

Answer: A,B,C


NEW QUESTION # 75
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