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ITIL ITIL-4-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value
Topic 2
  • How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
Topic 3
  • The Guiding Principles Of ITIL 4
  • The Four Dimensions Of Service Management
Topic 4
  • A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 5
  • Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value

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ITIL 4 Foundation Exam Sample Questions (Q228-Q233):

NEW QUESTION # 228
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without the customer having to manage specific costs and risks?

  • A. Continual improvement
  • B. A service
  • C. Service management
  • D. An IT asset

Answer: B


NEW QUESTION # 229
Which is a result of applying the guiding principle 'progress iteratively with feedback'?

  • A. Understanding the current state and identifying what can be reused
  • B. Standardization of practices and services
  • C. Understanding the customer's perception of value
  • D. The ability to discover and respond to failure earlier

Answer: C


NEW QUESTION # 230
Which statement about value creating activities is CORRECT?

  • A. Service value chain activities have pre-determined dependencies on ITIL practices
  • B. A value stream is an operating model for creating value through products and services
  • C. Organizations should ensure that each value stream is applicable to many scenarios
  • D. Each value stream should be designed with a specific combination of service value chain activities

Answer: D


NEW QUESTION # 231
Which practice forms a link between the service provider and the users of services?

  • A. Service level management
  • B. Service desk
  • C. Problem management
  • D. Change enablement

Answer: B


NEW QUESTION # 232
What must always be done before an activity is automated?

  • A. Check that suitable new technology has been purchased
  • B. Ensure that DevOps has been successfully implemented
  • C. Ensure the solution removes the need for human intervention
  • D. Check that the activity has already been optimized

Answer: D


NEW QUESTION # 233
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