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Difficulty in Attempting ServiceNow Certified CIS CSM

Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice exams and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead andcontribute to the configuration, implementation, and maintenance of the ServiceNowCSM application.

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each LearningDomain, specific learning objectives have been identified and are tested in the exam.

For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correctresponses.

If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q60-Q65):

NEW QUESTION # 60
What action is required to enable agents to create an incident record for a case?

• A. They must be assigned with the itil role
• B. They must be assigned with the sn_customerservice.itsm_contributor role
• C. They must be assigned with the read role for incident
• D. They must be assigned with the snc_intemal role

Answer: D

NEW QUESTION # 61
Matching rules enhance assignment capability by ____________________.

• A. Matching best agent by availability
• B. Matching best agent by skill
• C. Providing dynamic matching of cases to groups or individuals
• D. Determining if account is a customer or partner

Answer: B

NEW QUESTION # 62
In the Customer Service Management space, what does the term asset management mean?

• A. Financial, contractual and inventory information of assets
• B. A set of business activities and processes used to track assets
• C. Tables in the Asset application
• D. Tracking products or services customers are using

Answer: A

Explanation:
Explanation

NEW QUESTION # 63
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

• A. Contextual Search
• B. Dynamic Related Records
• C. Record Information
• D. Agent Assist

Answer: B

NEW QUESTION # 64
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

• A. Provide consistent service to customers
• B. Define the Business Pain Points
• C. Have a clear understanding of the use cases
• D. Define the number of hours needed to develop the associated requirements
• E. Implementation is only as good as the underlying process

Answer: B,C,D,E

NEW QUESTION # 65
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