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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which two statements about Precision Queues are true? (Choose two.)

  • A. At least one step must be configured for a Precision Queue.
  • B. Precision Queues can be configured for usage in agent-based inbound campaigns.
  • C. Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance - not both.
  • D. A Consider If statement may be configured in any step.
  • E. A Wait Time may be configured in any step except for the last step.

Answer: A,E


NEW QUESTION # 30
Which batch script can be used to view VXML application states and port count for a Cisco Unified CVP VXML server?

  • A. updateApp.bat
  • B. displayApp.bat
  • C. getVersions.bat
  • D. status.bat

Answer: D


NEW QUESTION # 31
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?

  • A. The system has too few DSP transcoding resources to support all the calls across the WAN.
  • B. The Cisco voice gateways have too few trunks to accept the inbound calls.
  • C. The Cisco Finesse is locking up because of a virus.
  • D. Cisco Unified Communications Manager has too few conference bridge resources.
  • E. A different voice codec is used by the caller and the agent.

Answer: A


NEW QUESTION # 32
Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?

  • A. Administrative scripts must be associated with a call type.
  • B. Administrative scripts can run more than one time per second.
  • C. Administrative scripts can use an ICM Gateway node.
  • D. Administrative scripts can use a DB Lookup node.

Answer: D


NEW QUESTION # 33
Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

  • A. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.
  • B. You can enable hyper-threading at the hypervisor level.
  • C. You can enable hyper-threading at the Guest OS level.
  • D. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
  • E. You cannot enable hyper-threading at the hypervisor level.

Answer: C,E


NEW QUESTION # 34
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