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The Microsoft MB-910 exam is used to test the knowledge and skills of a candidate. It is an entry-level certification. The exam covers subjects such as data structures, variables, operators, output parameters, loops, and branching statements, arrays and records, data typing and conversions, and many other topics which are all included in Microsoft MB-910 Dumps. Candidates are required to have foundational programming knowledge before sitting for this exam. This certification serves as an introduction to computer science topics including networks, databases, and VB6 tools from Microsoft. Candidates who pass this exam are able to work in the IT field. This certification is for individuals who are interested in working as a programmer or developer using Microsoft tools.

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q24-Q29):

NEW QUESTION # 24
A company maintains a group of commercial buildings. The company implements Dynamics 365 Field Service.
A new employee is hired. The employee holds several advanced certifications for maintaining specific types of industrial air filtration units.
You need to add The new employee as a resource in the system.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 25
A company uses social media for marketing.
The company wants to use out-of-the-box Dynamics 365 Marketing functionality to streamline social media marketing.
You need to determine the supported social media activities.
Which action is supported?

• A. Schedule a post to be published in the future.
• B. Analyze the sentiment of posts about a company.
• C. Automatically follow another account when a specified condition is met
• D. Gel notified when a company is mentioned.

Answer: A

NEW QUESTION # 26
You are a sales representative for a company.
Which Dynamics 365 Sales can you use to manage the sales pipeline?

• A. Tracking the asset history of a customer
• B. Tracking service level agreements
• C. Turning leads into opportunities
• D. Resolving an open case of a customer

Answer: C

NEW QUESTION # 27
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview

NEW QUESTION # 28
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.

• A. Generate a document by using a Microsoft Word template.
• B. Export the quote as a PDF file.
• C. Create an order
• D. Close the quote

Answer: A,B

Explanation:
Reference:
https://www.crmsoftwareblog.com/2019/09/creating-pdf-quotes-in-dynamics-365/

NEW QUESTION # 29
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