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Cisco 500-445 Exam Syllabus Topics:

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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q56-Q61):

NEW QUESTION # 56
What are three report categories and templates included for ECE reporting? (Choose three.)

• A. Service Level Performance
• B. Service Level Agreement
• C. Supervisor Status
• D. Agent performance
• E. Email Survey
• F. Contact Center Trend
• G. Contact Center CCAI

Answer: C,E,G

NEW QUESTION # 57
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

• A. ECE_Chat
• B. ECE_Email
• C. ECE_Inbound
• D. ECE_Default_Queue
• E. ECE_activity

Answer: A,D

NEW QUESTION # 58
What is an MRD a collection of that is associated with a common communication medium?

• A. route point and DN
• B. skill groups and route
• C. skill groups and services
• D. scripts and script selector

Answer: A

NEW QUESTION # 59
How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

• A. 24 hours
• B. 60 minutes
• C. 120 minutes
• D. 240 minutes

Answer: B

NEW QUESTION # 60
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

• A. ECE should be integrated with PCCE and the SPOG.
• B. $S0 for CCE needs to be configured before agent SSO for ECE will work.
• C. The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
• D. SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
• E. SS0 is enabled by default; no configuration is necessary.
• F. CCE scripting for chat and email needs to be configured before configuring ECE SSO.

Answer: B,E,F

NEW QUESTION # 61
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