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Salesforce Design and Implement B2B Multi-Cloud Solutions Sample Questions (Q31-Q36):

NEW QUESTION # 31
What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables?

• A. Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
• B. Define and document the business value map with project stakeholders to capture the value provided by the implementation.
• C. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
• D. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.

Answer: D

Explanation:
According to 1, customer-centric discovery is the Salesforce method for learning more about customers so you can gain insights into their business challenges and share those insights with them. A user journey map is a tool that helps you visualize how customers interact with your products or services across different channels and stages.
By defining and documenting the user journey map with project stakeholders, you can capture all the requirements for a multi-cloud implementation that aligns with the customer's goals and pain points2. You can also identify any gaps or opportunities for improvement in the customer experience.

NEW QUESTION # 32
At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.
Which approach should the Solution Architect take to meet these requirements?

• A. Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.
• B. Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.
• C. Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.
• D. Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.

Answer: B

Explanation:
Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments1. This is a simple and efficient way of scheduling service appointments that last for more than a day.

NEW QUESTION # 33
Big Server Company sells complex server solutions to customers through a reseller channel. Resellers will purchase complex servers as well as have warehouses to store quick need products for their customers, such as additional hard drives and cables. Big Server Company currently uses Salesforce CPQ for its Sales team. Big Server Company would like to be able to give resellers easy access to purchase warehouse type products through B2B Commerce; however, the company would also like to allow resellers to request additional discounts for large volume orders from the Sales team.
Which recommendation should a Solution Architect make to integrate B2B Commerce and Salesforce CPQ to accomplish this request?

• A. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller based on volume.
• B. Create a request special pricing button in B2B Commerce that will create an opportunity for the sales representative and allow the sales representative to follow up.
• C. Utilize an integration software, like MuleSoft, to sync carts and pricing between B2B Commerce and Salesforce CPQ.
• D. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configure discounts and sync back to cart.

Answer: D

Explanation:
This option allows you to use the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configure discounts and sync back to cart1.
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000MSk6gEAD

NEW QUESTION # 34
AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams?
Choose 2 answers

• A. Use a version control system and CLI-based deployment tools to merge the workstream builds.
• B. Use scratch orgs and continuous deployment tools to merge the workstream builds.
• C. Use package-based deployments and scratch orgs to merge the workstream builds.
• D. Use multiple development sandboxes and merge the workstream builds using change sets.

Answer: A,B

Explanation:
These answers show how AC Computers can use modern development tools and practices to support multiple workstreams and implement Service Cloud and Marketing Cloud Account Engagement. A version control system can help track changes, manage conflicts, and audit code quality. A CLI-based deployment tool can help automate deployments and run tests across different environments. A scratch org is a source-driven and disposable deployment of Salesforce code and metadata that can be used for development and testing purposes. A continuous deployment tool can help integrate changes from different sources and deploy them automatically to a target environment.
https://help.salesforce.com/s/articleView?id=sf.deploy_connection_parent.htm&language=en_US&type=5

NEW QUESTION # 35
Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.
Which two proposals should a Solution Architect recommend?
Choose 2 answers

• A. Track Adoption Rates within the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.
• B. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.
• C. Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.
• D. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.

Answer: A,D

Explanation:
The two proposals a Solution Architect should recommend to track adoption of migrated functionality from Classic to Lightning are:
1. Track Adoption Rates within the Lightning Usage, and monitor a change in metrics within existing reports and dashboards. C. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.
Tracking adoption rates and success metrics is one of the best practices for driving Lightning Experience adoption, as it allows UC to measure how well users are using the migrated functionality and identify areas of improvement or feedback. According to 2, monitoring a change in metrics within existing reports and dashboards can also help UC evaluate the impact of Lightning Experience on their business performance and user satisfaction.
Providing a list of user stories around the new functionality can help UC communicate the benefits and value of Lightning Experience to their users and stakeholders, as well as align their expectations and goals with the migration project. According to 3, providing a gap analysis done between Classic and Lightning can also help UC understand what features or customizations are available or not available in Lightning Experience, as well as plan for any necessary changes or enhancements.
https://trailhead.salesforce.com/content/learn/modules/lex_migration_rollout/lex_migration_rollout_enabling

NEW QUESTION # 36
......

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