By these three versions we have many repeat orders in a long run. The PDF version helps you read content easier at your process of studying with clear arrangement, and the PC Test Engine version allows you to take stimulation exam to check your process of exam preparing, which support windows system only. Moreover, there is the APP version, you can learn anywhere at any time with it at your cellphones without the limits of installation. As long as you are willing to exercise on a regular basis, the exam will be a piece of cake, because what our 500-445 practice materials include are quintessential points about the exam.

Of course, when you are seeking for exam materials, it is certain that you will find many different materials. However, through investigation or personal experience, you will find Getcertkey questions and answers are the best ones for your need. The candidates have not enough time to prepare the exam, while Getcertkey certification training materials are to develop to solve the problem. So, it can save much time for us. What's more important, 100% guarantee to pass Cisco 500-445 Exam at the first attempt. In addition, Getcertkey exam dumps will be updated at any time. If exam outline and the content change, Getcertkey can provide you with the latest information.

>> Guaranteed 500-445 Passing <<

Pass Guaranteed 2023 Pass-Sure Cisco 500-445: Guaranteed Implementing Cisco Contact Center Enterprise Chat and Email Passing

When it comes to buying something online (for example, 500-445 exam torrent), people who are concerned with privacy protection are often concerned about their personal information during the purchase process. However, we ensure that we have provided you with an appropriate procurement process and the personal information of customer who using our 500-445 test prep will be securely protected. In order to ensure the security of client information, our company hired many experts to design a secure procurement process for our 500-445 Test Prep. If you decide to purchase our 500-445 quiz guide, you can download the app of our products with no worry. Our 500-445 exam torrent is absolutely safe and virus-free.

Cisco 500-445 Exam Syllabus Topics:

Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q14-Q19):

NEW QUESTION # 14
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

• A. Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.
• B. Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.
• C. SS0 allows administrators to check the status of agent and supervisor performance.
• D. SS0 is not enabled by default; configuration is necessary.
• E. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

Answer: D,E

Explanation:
1. SS0 is not enabled by default; configuration is necessary. Single Sign-On (SSO) is not enabled by default in Cisco ECE, and configuration is necessary in order to set it up. This configuration involves setting up SSO on the Cisco ECE and Cisco Unified CCE side and configuring the SSO settings in Cisco Finesse. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html
2. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications. This feature allows agents to sign on once and access all the applications that they need, such as Cisco Finesse, Cisco ECE, and other web-based applications, without having to sign in multiple times. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html

NEW QUESTION # 15
What is the maximum value for the 'MaxMessageSize' property to allow the total number of characters for each chat message?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C

NEW QUESTION # 16
What are three report categories and templates included for ECE reporting? (Choose three.)

• A. Supervisor Status
• B. Email Survey
• C. Contact Center Trend
• D. Contact Center CCAI
• E. Service Level Agreement
• F. Service Level Performance
• G. Agent performance

Answer: A,B,D

NEW QUESTION # 17
What is the formula for a standardized agent count for email?

• A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
• B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
• C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
• D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

Answer: D

NEW QUESTION # 18
What are three steps in a chat process flow? (Choose three.)

• A. The customer initiates a chat and hits Chat Entry Point (EP).
• B. The application server displays the chat to the agent with a notification.
• C. EAAS notifies EAMS of DO_THIS_WITH_TASK.
• D. EAAS Instances sends NEW_TASK message to MR PIM.
• E. The application server checks Chat EP configuration.
• F. The agent selects chat in the gadget.

Answer: A,B,F

Explanation:
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.

NEW QUESTION # 19
......

According to our investigation, the test syllabus of the 500-445 exam is changing every year. Some new knowledge will be added into the annual real exam. Some old knowledge will be deleted. So you must have a clear understanding of the test syllabus of the 500-445 study engine. Now, you can directly refer to our 500-445 study materials. Because we have been in the field for over ten years and we are professional in this career. We can always offer the most updated information to our loyal customers.

Exam 500-445 Forum: https://www.getcertkey.com/500-445_braindumps.html