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Salesforce Certified-Business-Analyst Prüfungsplan:

ThemaEinzelheiten
Thema 1
  • Given a scenario, manage competing priorities to obtain sign-off from stakeholders
  • Contrast the difference between acceptance criteria vs. definition of done
Thema 2
  • Document user stories in a version controlled repository to manage scope
  • Explain how to move from current state analysis to an agreed future state design
Thema 3
  • Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state
  • Given a scenario, make a go
  • no-go release decision when new business or technical issues arise
Thema 4
  • Distinguish between requirements vs. user stories to engage business and technical stakeholders
  • Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business
Thema 5
  • Analyze and document a business process to elicit requirements and identify resources to visualize a future state
  • Document requirements in a version controlled repository to manage scope
Thema 6
  • Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements
  • Demonstrate how to define the scope of a complex business process and break it down into manageable steps
Thema 7
  • Guide UAT and manage the results to determine whether the solution meets the requirements
  • Analyze the customer's Salesforce environment to identify opportunities and constraints
Thema 8
  • Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization
  • Apply governance on agreed future state processes to control scope
Thema 9
  • Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle
  • Given a scenario, choose the most effective technique for eliciting business needs from stakeholders

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Salesforce Certified Business Analyst Exam Certified-Business-Analyst Prüfungsfragen mit Lösungen (Q187-Q192):

187. Frage
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

  • A. Begin working on the change request as soon as the team has capacity.
  • B. De-prioritize some user stones and add the change request to the current sprint.
  • C. Add the change request to the backlog to be prioritized for the next sprint.

Antwort: B


188. Frage
The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definition of a qualified lead?
What should the BA focus on?

  • A. Mapping historical leas data from each team and building charts to highlight similarities
  • B. Evaluating team' skill and experience to determine how they can better align.
  • C. Scheduling and all-day collaboration workshop with both team to resolve their differences

Antwort: C


189. Frage
Which method should a business analyst use to show current state business flows in Salesforce?

  • A. Storyboarding
  • B. Universal Process Notation
  • C. Entity Relationship Diagramming

Antwort: C


190. Frage
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

  • A. User stories
  • B. Epics
  • C. Requirements

Antwort: B


191. Frage
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?

  • A. Create user training materials.
  • B. Conduct user training.
  • C. Set up users for training.

Antwort: A


192. Frage
......

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