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SAP C-C4H225-12 Exam Syllabus Topics:

Topic 1
  • Identify the various ways to measure results
  • how to categorize the customer base based on value
Topic 2
  • Email channel setup and compliance, and account security settings in order to apply these concepts in implementation
  • Automations (AC and Interactions) Open Time Content
Topic 3
  • Define concepts related to Contact management, Smart Insight, Web Extend, Relational Data, SI onboarding, Magento onboarding
  • Articulate the kinds of ecommerce integrations available
Topic 4
  • Articulate the use and apply understanding of this use to trend reporting, bounce management, allowlists, and user management

SAP Certified Technology Associate - SAP Emarsys Customer Engagement Implementation Sample Questions (Q60-Q65):

Who is the Security Settings page of the Management menu available to?

  • A. Account owners
  • B. Account owners and administrators
  • C. Operators
  • D. Administrators

Answer: A

Which of the following statements apply when importing product data files into SAP Emarsys Customer Engagement?

  • A. Emarsys does not support uploading product data files over a secure connection with password protection, based on your location.
  • B. A pipe ( | ) must be used to separate multiple values in category fields.
  • C. Redundant white spaces are automatically trimmed unless they are quoted (e.g., 1, 2, 3 is the same as 1,2,3).
  • D. Values are not case sensitive, for example, the identifiers Women_Dress_100 and women_dress_100 are treated the same.

Answer: B,C

The Health Check dashboard shows a web behavior error and a data source consistency error. Where you can find more information?

  • A. Predict Data Sources page
  • B. Database Growth widget
  • C. Inspector bookmarklet
  • D. Predict Recommendations widget

Answer: A

A one-time promotional email campaign is scheduled to be sent for all female contacts in the database. New contacts are added automatically to the contact database and all new registrations should be included in the recipient source of the email. Which recipient source do you use?

  • A. Email Setting > Recipient source > Mobile Engage segment
  • B. Email Setting > Recipient source > Using a segment
  • C. Email Setting > Recipient source > Web behavior segment
  • D. Email Setting > Recipient source > Generated through an event > On Registration

Answer: D

A contact no longer wants to receive SMS marketing messages from you, so opts out. What types of messages can you still send?

  • A. Password retrieval message
  • B. Order delay notification
  • C. Membership upgrade
  • D. Abandoned cart

Answer: A,B


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