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SAP C-C4H510-21 Practice Exams In Online Format

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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• A. Visit
• B. Contract
• C. Maintenance plan
• D. Ticket

Answer: B,D

NEW QUESTION # 29
Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

• A. Unrestricted access rights override any restrictions you have defined.
• B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
• C. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
• D. Restricted access rights override any unrestricted access you have defined.

Answer: A

NEW QUESTION # 30
What is required to set up the organizational structure correctly?

• A. The root node/uppermost node must be defined as an enterprise.
• B. The root node/uppermost node must be defined as a company.
• C. The root node/uppermost node must be defined as a service organization.
• D. The root node/uppermost node must be defined as a sales organization.

Answer: B

NEW QUESTION # 31
Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.

• A. Mashup service
• B. Channel type
• C. Ticket type
• D. Channel direction
• E. Notification type

Answer: B,C,D

NEW QUESTION # 32
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.

• A. There is a template available for each object that allows tool-supported migration.
• B. Field definitions are not relevant.
• C. Data can be loaded only once.
• D. The template structure is predefined and cannot be changed.

Answer: A

NEW QUESTION # 33
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