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SAP C-C4H510-21 Exam Syllabus Topics:
SAP C-C4H510-21 Practice Exams In Online Format
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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q28-Q33):
NEW QUESTION # 28
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Visit
- B. Contract
- C. Maintenance plan
- D. Ticket
NEW QUESTION # 29
Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?
- A. Unrestricted access rights override any restrictions you have defined.
- B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- C. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- D. Restricted access rights override any unrestricted access you have defined.
NEW QUESTION # 30
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as an enterprise.
- B. The root node/uppermost node must be defined as a company.
- C. The root node/uppermost node must be defined as a service organization.
- D. The root node/uppermost node must be defined as a sales organization.
NEW QUESTION # 31
Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.
- A. Mashup service
- B. Channel type
- C. Ticket type
- D. Channel direction
- E. Notification type
NEW QUESTION # 32
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.
- A. There is a template available for each object that allows tool-supported migration.
- B. Field definitions are not relevant.
- C. Data can be loaded only once.
- D. The template structure is predefined and cannot be changed.
NEW QUESTION # 33
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