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Microsoft MS-740 Exam Syllabus Topics:

TopicDetails

Troubleshoot Microsoft Teams voice issues (15-20%)

Troubleshoot audio and video flow issues- troubleshoot audio and video quality issues
- troubleshoot call drops
- investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
Troubleshoot emergency calling issues- troubleshoot dynamic emergency calling
- identify issues with emergency phone number normalization rules
- troubleshoot location detection failures
- troubleshoot missing locations in outbound calls and missing addresses
- troubleshoot dial mask issues
Troubleshoot direct routing issues- troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service
- troubleshoot dial plan issues including normalization rules
- identify the root cause of direct-dialing call issues by reviewing the SBC log
- troubleshoot audio conferencing issues including provisioning and configuration issues

Troubleshoot issues with Teams meetings and live events (20-25%)

Troubleshoot live events issues- troubleshoot meeting creation and scheduling issues
- troubleshoot recording issues including policies related to recording
- investigate issues sharing content and viewing reports
- troubleshoot reporting issues including issues with attendance reports and moderated questions
- troubleshoot attendee access and playback issues
- troubleshoot and optimize networks for Teams live events
- investigate issues connecting to the service and joining meetings
Troubleshoot Teams services- validate Microsoft Audio Conferencing licensing
- troubleshoot dial pad issues
- troubleshoot phone number provisioning issues
- troubleshoot issues with the Outlook add-in for Teams
- troubleshoot issues enabling and configuring audio and video devices for Teams
- troubleshoot online and hybrid call queues and auto-attendant issues
- troubleshoot user provisioning issues including licensing users, phone number assignments, and policies
- troubleshoot issues with phone system features
- investigate phone system set up and configuration issues
Troubleshoot Teams client issues- troubleshoot Teams client start up issues and crashes on Windows, Mac, and Linux devices
- troubleshoot Investigate causes for high memory or CPU usage
- investigate network issues including network latency
- analyze web traffic and review HTTP status codes by using Fiddler and other tools
- troubleshoot issues installing and updating client software
- troubleshoot performance issues including long times for uploading files and chats slow to load or send
- troubleshoot call set up issues
- troubleshoot issues adding participants to meetings
Troubleshoot messaging issues- troubleshoot message delivery issues
- troubleshoot issues attaching files and content to messages
- troubleshoot chat notification issues

Troubleshoot federation issues (10-15%)

Troubleshoot issues interoperating with Skype for Business- investigate chat issues when interoperating with Skype for Business
- troubleshoot federation issues between Teams and Skype or Skype for Business
- troubleshooting Interop chat scenarios

Following is the info about the Passing Score, Duration & Questions for the Microsoft MS-740 Certification Exam

  • Time Duration: 150 minutes

  • Languages: English

  • Questions: 40-60

  • The passing score: 700

Microsoft Troubleshooting Microsoft Teams Sample Questions (Q56-Q61):

NEW QUESTION # 56
You are managing a Microsoft Teams environment.
Users report the following audio quality issues:
Voices sound robotic or are garbled.
Attendees cannot hear other participants well or at all.
You need to troubleshoot the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
MS-740-2ad96c43ca1ad69a2c303d287d39ca9d.jpg

Answer:

Explanation:
MS-740-df704c11bb3c2d2d6cbd3cb7f5c152cb.jpg
Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide


NEW QUESTION # 57
A company limits users that are authorized to create Microsoft 365 groups.
A user reports that they do not have the option to create new teams in the Microsoft Teams app.
You need to ensure that the user can create teams.
What should you do?

  • A. Disable Conditional Access policies.
  • B. Clear the Teams cache for the user and restart the Microsoft Teams client app.
  • C. Add the user to a distribution group.
  • D. Add the user to a security group.

Answer: D


NEW QUESTION # 58
A company uses Microsoft Teams licenses and mailboxes that are hosted on-premises.
Employees do not have access to Teams calendars.
You need to resolve the issue.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
MS-740-835a2243d6a894fa054ca7a6e4164244.jpg

Answer:

Explanation:
MS-740-a3005f1df3d9b62a5a73601945e2c974.jpg
Reference:
https://techcommunity.microsoft.com/t5/exchange-team-blog/configuring-teams-calendar-access-for-exchange-on-premises/ba-p/1484009


NEW QUESTION # 59
You support a Microsoft Teams environment for a company.
Employees report a variety of call quality issues.
You need to investigate the issues.
Which two tools should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Call Analytics
  • B. Teams user activity report
  • C. Teams Debug logs
  • D. Teams Desktop toys
  • E. Analytics and reports

Answer: A,E

Explanation:
https://learn.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality


NEW QUESTION # 60
A school implements Microsoft Teams.
Teachers report that they cannot schedule Teams live events.
You need to investigate and troubleshoot the issue.
You run Get-MsolUser -UserPrincipalName [email protected] | Format-List DisplayName,Licenses and review the results as shown in the Licenses exhibit.
MS-740-6e0e11357abfdfc3df426ab9f836355d.jpg
You review the Microsoft Teams debug logs that you collect from the teacher's device as shown in the Debug logs exhibit.
MS-740-f36fae79e1b32df501e58a7df3ce6fd9.jpg
You review the meeting policy settings as shown in the Meeting policy exhibit.
MS-740-c6a7deb433bcb59a798b756c29b8b6e2.jpg
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
MS-740-10910aa87cd4f06eb46b5d79cf7ded85.jpg

Answer:

Explanation:
MS-740-d7c75f447b00e0b4a6cce65bc573204b.jpg
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/enterprise-users/licensing-service-plan-reference
https://docs.microsoft.com/en-us/microsoftteams/teams-live-events/plan-for-teams-live-events
Topic 1, Fabrikam
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.
Background
Fabrikam, Inc. Ltd. is a pharmaceutical company with offices in the USA, UK, and Australi a. The company has the following departments:
IT
Sales
Human resources (HR)
Research and development (R&D)
Technical support
Legal department
You join the company as a Microsoft Teams administrator.
Current environment
Active Directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Microsoft 365
You assign all employees a Microsoft Office 365 E3 license. Fabrikam has recently migrated from Skype for Business server to Microsoft Teams.
Network environment
The company uses a combination of IPv4 and IPv6 addresses.
Calling
The company plans to use a Session Border Controller (SBC) connected to Phone System Direct Routing for their telephony solution. The company registers the SBC domain name, sip.contoso.com, in as tenant domain.
Requirements
Emergency calling
You must configure a tenant trusted IP list for emergency address locations.
Security
Sales interns must not have the ability to share files in one-on-one chats. Teams and channels must meet following compliance requirements:
You must create the following groups for teams and channels: Team Owners, Team Members and Team Visitors.
The Team Visitors group is for internal UserX that does not have access to the Private channels chats, but does have access to SharePoint sites for auditing the files within the private channels.
Channels for the different departments must not inherit permissions from the parent sites. Permissions for each channel must be unique.
ProjectNextGenApp
The R&D team has a private channel named ProjectNextGenApp. The members of the channel need to collaborate on files with an external user, but they do not want the external user to be able to read and send messages in the channel.
Legal department
You must ensure that users in the legal department can view the files uploaded by owners within one channel or access SharePoint.
Issues
CEO
The company's CEO reports that they do not receive notifications for chat messages in the desktop version of Microsoft Teams.
AdministratorA
AdministratorA is configuring Direct Routing. The administrator runs following PowerShell command to pair the SBC to the tenant or add the SBC from the Teams admin center.
MS-740-6b7bb6412811e7f36ed02cf97a84a1f5.jpg
The following error message displays:
MS-740-2c8ce57cba16fdc0c8d3a1769bfa907d.jpg
Human resources manager
The human resources manager is unable to access the files in a Private channel named StaffRecruiters. He gets an error message when they select the Files tab that the Item does not exist or no longer available.
Audit team
Users who are part of the audit team report that they were unable to access the Files tab of a channel in the team. The following error message displays when they attempt to access files:
MS-740-1cae3957e3b3e3cef53ab3c9908903de.jpg
User1
User1 reports high CPU usage while using the Teams application and would like to know more on how Teams uses resources.
MS-740-a1e21128ba240077465f0de93c9a4343.jpg
User2
User2 reports that automatic updates for the Teams client are not working.
User3
User3 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab. The following error message displays:
"This item might not exist or is no longer available."
User4
User4 reports that the following message displays when they navigate to the SharePoint Site for the private channel:
"Access denied"
User5
User5 has multiple groups and contacts but none of the groups or users appear in the Teams app. The Contact List Provider for User5 is listed as Unified Contact Store (UCS).
User6
User6 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab and receives the follow error message:
"This item might not exist or is no longer available."
Emergency calling
Users report that the Teams app does not display an emergency address in the calls section of client settings. No emergency address is listed when placing a call. You collect Teams debug logs from a user. A representative section of the log is shown below:
MS-740-e4f51928c05102c23e1abf7b53454d9e.jpg
Reports
Users within the company report poor quality when they make Teams calls and dial telephone numbers. You must generate the following reports to troubleshoot the issues:
Report1: Show Public Switched Telephone Network (PSTN) calls for the last 28 days.
Report2: Compare usage and quality across users.


NEW QUESTION # 61
......

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