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Genesys Cloud CX: Architect Certification Sample Questions (Q48-Q53):

NEW QUESTION # 48
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

• A. Roles
• B. Queue
• C. Skills
• D. Language

Answer: C,D

NEW QUESTION # 49
Why must you create queues for ACD functionality to work?

• A. Queues match agents to an appropriate interaction using ACD
• B. Queues provide ACD with a means to determine the skill level requirement of an interaction
• C. Queues are the waiting lines for the agents who will be assigned interactions through ACD
• D. Queues are the waiting lines for interactions that are routed using ACD

Answer: A

NEW QUESTION # 50
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?

• A. EmailAddressDomainPart()
• B. MakeEmailAddress()
• C. EmailAddressLocalPart()
• D. EmailAddressDomain()

Answer: A

NEW QUESTION # 51
When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)

• A. Yearly
• B. Hourly
• C. Daily
• D. Weekly
• E. Monthly
• F. Quarterly

Answer: A,C,D,E

NEW QUESTION # 52
The interaction may not route properly if the default language skill is not selected.

• A. False
• B. True

Answer: B

NEW QUESTION # 53
......

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