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Cisco 500-442 Exam Syllabus Topics:

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q13-Q18):

NEW QUESTION # 13
What are the two main features of the Cisco VVB? (Choose two.)

• A. allows an agent to retrieve the required information through voice commands without interacting with a customer
• B. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• C. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• D. allows customers to retrieve the required information through voice commands without interacting with an agent
• E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

Answer: C,D

Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf

NEW QUESTION # 14
How many clusters of Finesse will a single PG support?

• A. four
• B. one
• C. two
• D. three

Answer: B

NEW QUESTION # 15
Which server holds the .wav files on a UCCE environment?

• A. Media Server
• B. CVP reporting server
• C. ICM Router
• D. VXMLGW

Answer: A

NEW QUESTION # 16
What are two default CCB VXML applications that could be modified? (Choose two.)

• A. CallbackQueue
• B. cvp_ccb-vxml.tcl
• C. BillingQueue
• D. CallbackEntry
• E. Callback Engine

Answer: B,D

NEW QUESTION # 17
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

• A. ICM sends an Agent Label, which prompts a command to CVP.
• B. ICM responds to the Route Request by running a Routing Script.
• C. ICM responds to the Route Request by running an Administrative Script.
• D. ICM sends a VRU Label, which prompts a command to CVP

Answer: C

NEW QUESTION # 18
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