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Taking the Cisco 820-605 CSM exam will endorse you as a specialist in the Customer Success Management field. Although this profession is still in its inception, it is growing and evolving rapidly. Once you get the qualification, it paves the way for lots of opportunities in customer management. Your new endorsement will improve your relationship with clients and make them value your advice more.

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Cisco Customer Success Manager Sample Questions (Q114-Q119):

NEW QUESTION # 114
What is a financial implication of churn?

• A. loss of revenue
• B. increased production
• C. reduced product utilization
• D. contract expansion

Answer: A

NEW QUESTION # 115
Which statement describes the difference between customer success and customer sales?

• A. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about expanding the customer's portfolio.
• B. Customer sales is about selling solutions to meet business needs Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
• C. Customer sales is about selling solutions to meet business needs Customer success is about getting customers to utilize those solutions to get the value they intended.
• D. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about making sure the customer deploys the solution within an effective timeline.

Answer: D

NEW QUESTION # 116
Which two outcomes are expansion opportunities within customer success? (Choose two.)

• A. expansion of solution features
• B. purchase of a new solution
• C. renewal of solution subscription
• D. expansion of solution services
• E. deployment of solution

Answer: A,E

NEW QUESTION # 117
How are operating expenses (OpEx) different from capital expenses (CapEx)?

• A. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.
• B. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
• C. OpEx has depreciation, while there is no deprecation with CapEx.
• D. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

Answer: B

NEW QUESTION # 118
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two.)

• A. business growth
• B. sustainability
• C. time to market
• D. employee satisfaction
• E. cost efficiency

Answer: A,C

NEW QUESTION # 119
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