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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the capabilities and implications of data validation tools
  • Determine the appropriate use of a custom profile or permission set using the various profile settings and permissions
Topic 2
  • Identify tools and use cases for managing data
  • Understand the implications of deleting fields
Topic 3
  • Describe the different ways to backup data
  • Explain the various organization security controls
  • Given a scenario, identify how to automate case management
Topic 4
  • Identify the appropriate sales productivity features using opportunity tools
  • Understand the implications of activating, deactivating, or freezing a user
Topic 5
  • Determine how to create and assign page layouts, record types
  • Business processes for custom and standard objects

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Salesforce Certified Administrator Sample Questions (Q123-Q128):

NEW QUESTION # 123
An administrator at Northern Trail Outfitters is creating a validation rule.
Which two functions should the administrator use when creating a validation rule?
Choose 2 answers

  • A. Error message location
  • B. Formula return type
  • C. Rule active date
  • D. Error condition formula

Answer: A,D


NEW QUESTION # 124
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

  • A. Case Queues
  • B. Case Escalation
  • C. Email-to-Case
  • D. Web-to-Case

Answer: C,D


NEW QUESTION # 125
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.
the administrator configure to help with these issues?

  • A. Einstein Opportunity Scoring
  • B. Einstein Activity Capture
  • C. Einstein Search Personalization Einstein Lead Scoring

Answer: A


NEW QUESTION # 126
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?

  • A. Email Alerts
  • B. Auto-Response Rules
  • C. Assignment Rules
  • D. Knowledge Articles

Answer: B


NEW QUESTION # 127
Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers

  • A. Validation Rule
  • B. Flow Builder
  • C. Quick Action
  • D. Approval Process

Answer: B,D


NEW QUESTION # 128
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