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Salesforce User-Experience-Designer Exam Syllabus Topics:

TopicDetails
Topic 1
  • Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience
  • Determine which research methodology and tools should be used to design a solution
Topic 2
  • Describe key design principles and tools that define an accessible and engaging experience
  • Given a scenario, describe how Salesforce can add value to user experiences
Topic 3
  • Demonstrate how to gather requirements and plan strategy given current user experiences
  • Describe the impact of corporate branding and styling
Topic 4
  • Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences
  • Describe how core Salesforce objects function
Topic 5
  • Determine how to incorporate human-centered design into a customer solution
  • Describe testing techniques needed for optimal user experiences
Topic 6
  • Given a scenario, describe declarative features that improve user efficiency over a series of steps
  • Describe key Salesforce UX personas and which processes they normally do

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Salesforce Certified User Experience Designer Sample Questions (Q82-Q87):

NEW QUESTION # 82
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:
* Shipment records that belong to their teams can be seen by other users.
* Shipment amount should be visible only by managers, but sales reps are able to view it.
Which two features did the development team miss that is causing the problems?
Choose 2 answers.

  • A. Use isSharable keyword in Apex classes to assure record visibility.
  • B. Use runAs in test class to enforce user permissions and field-level permissions.
  • C. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
  • D. Use isAccessible() method in Apex classes to check field accessibility

Answer: C,D


NEW QUESTION # 83
A company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience?
Choose 3 answers

  • A. Property
  • B. Contact
  • C. Lead
  • D. Opportunity
  • E. Address

Answer: A,B,C


NEW QUESTION # 84
Cloud Kicks wants to represent stages for opportunities within the sales process.
Which Salesforce Lightning Designing System (SLDS) component should be recommended?

  • A. Path
  • B. Scoped Tabs
  • C. Progress indicator
  • D. Activity Timeline

Answer: C


NEW QUESTION # 85
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

  • A. User interface planning
  • B. Training and support planning
  • C. Voice and tone planning
  • D. Onboarding planning

Answer: A


NEW QUESTION # 86
A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should be made when planning for the site

  • A. colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
  • B. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
  • C. colors may have different cultural meanings in different countries, changing the intent of UI elements
  • D. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted

Answer: C,D


NEW QUESTION # 87
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