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Salesforce FSL-201 Exam Syllabus Topics:

Salesforce - Implementing Field Service Lightning Sample Questions (Q130-Q135):

NEW QUESTION # 130
Northern Trail Outfitters (NTO) uses different shipping services for each of the 34 countries it serves. Services are added and removed frequently to optimize shipping times and costs. Sales Representatives serve all NTO customers globally and need to select between valid service(s) for the customer's country and request shipping estimates from that service.
Which two solutions should an architect propose?
Choose 2 answers

• A. Use Platform Events to construct and publish shipper-specific events.
• B. Store shipping services in a picklist that is dependent on a country picklist.
• C. Invoke middleware service to retrieve valid shipping methods.
• D. Use middleware to abstract the call to the specific shipping services.

Answer: C,D

NEW QUESTION # 131
Northern Trail Outfitters' ERP is integrated with Salesforce and syncs several million contacts per day. To prevent specific data from syncing, the integration uses a SOQL query filtered by sharing hierarchy.
Which two things should an architect do to improve the performance of the integration?
Choose 2 answers

• A. Remove the query filters.
• B. Include selective criteria in query filters.
• C. Include non-selective criteria in query filters.
• D. Remove the sharing restrictions.

Answer: B,D

Explanation:
https://help.salesforce.com/articleView?id=000325247&type=1&mode=1

NEW QUESTION # 132
Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?

• A. Write a batch apex class to unscheduled low priority work orders.
• B. Define a global optimization job to run hourly.
• C. Apply the reshuffle action within the Gantt.
• D. Create a custom Gantt action to call an apex class to reschedule appointments.

Answer: C

NEW QUESTION # 133
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers

• A. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.
• B. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
• C. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to
  "None."
• D. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to
  "scheduled."

Answer: A,C

NEW QUESTION # 134
Salesforce users need to read data from an external system via HTTPS request.
Which two security methods should an integration architect leverage within Salesforce to secure the integration?
Choose 2 answers

• A. Connected App
• B. Named Credentials
• C. Two way SSL
• D. Authorization Provider

Answer: B,C

NEW QUESTION # 135
......

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