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Cisco Customer Success Manager Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which Customer Success activity is critical from the supplier perspective?

  • A. ensuring the customer has a success plan and is achieving each milestone in a timely manner
  • B. identifying opportunities for sales expansion
  • C. driving full adoption of the company's technology across all supported solutions
  • D. listening carefully to the customer's feedback and taking actions so the company's solutions can be improved

Answer: A


NEW QUESTION # 23
Which statement describes an end user adoption barrier?

  • A. The budget is insufficient to implement the solution for a new branch of the business.
  • B. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
  • C. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
  • D. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Answer: C


NEW QUESTION # 24
What is Quarterly Success Review?

  • A. new success plan that focuses on the upcoming goals for the customer.
  • B. gap analysis that focuses on the state of the customer's current architecture.
  • C. a conversation that outlines key initiatives that are agreed upon in the success plan.
  • D. technical analysis that outlines the implementation plan and adoption barriers.

Answer: A


NEW QUESTION # 25
Refer to the exhibit.
820-605-cfcd1285e15f630b93a969244895a154.jpg
The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

  • A. The customer has increased usage, which shows a strong indicator of renewal
  • B. The customer's usage is too low to correctly measure the chance of their retention
  • C. The customer's usage has seen a recent decline and the chance of them churning will be higher
  • D. The customer has a high probability to renew and will include an expanded opportunity

Answer: C


NEW QUESTION # 26
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

  • A. limited telemetry
  • B. lack of common features
  • C. business misalignment
  • D. purchase policy process
  • E. lack of communication

Answer: B,E


NEW QUESTION # 27
......

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