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Salesforce Design and Implement B2B Multi-Cloud Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recent acquisition. The integration into the global architecture will be as follows:
* Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio.
* Marketing Cloud Account Engagement forms will be set up in a website.
* Sales Cloud will manage leads created by Marketing Cloud Account Engagement.
UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform.
Which approach should a Solution Architect recommend in order to set up an environment in which users can test the functionalities from end to end?

• A. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to the production Sales Cloud org.
• B. Create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox.
• C. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox.
• D. Create Marketing Cloud Account Engagement training environments, synchronize the environments, and link it to a full copy Sales Cloud sandbox.

Answer: B

Explanation:
Create a new MCAE business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox. This way, users can test the lead nurturing with Engagement Studio, the forms on the website, and the lead management in Sales Cloud without affecting the production data or settings23.
The recommended approach for setting up an environment in which users can test the functionalities of Marketing Cloud Account Engagement would be to create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox. This allows for a dedicated training environment that can be synchronized with the production environment to ensure that data and configurations are consistent between the two. Additionally, linking it to a full copy Sales Cloud sandbox enables end-to-end testing of the solution. (Reference: Salesforce Help - Create a Marketing Cloud Account, https://help.salesforce.com/s/articleView?id=sf.mc_create_account.htm&type=5)

NEW QUESTION # 12
Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

• A. Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.
• B. Implement an embedded web view of B2B Commerce within the Service Console.
• C. Provide access to B2B Commerce data within the Service Console so they can see the cart.
• D. Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

Answer: B

Explanation:
The Solution Architect should recommend implementing an embedded web view of B2B Commerce within the Service Console, or providing access to B2B Commerce data within the Service Console so that call center agents can see the cart. This will allow the call center team to access the same information they are used to seeing in the Service Console, while still providing access to B2B Commerce data. Additionally, they could also implement the CSR flow so that call center agents can log in as the buyer within B2B Commerce and see their cart. Implementing Experience Cloud login as user is not necessary for this purpose.
This option would allow the call center team to see what the B2B Commerce customers see on their storefronts without leaving the Service Console. This would enhance their experience and efficiency when troubleshooting issues.
According to Salesforce documentation2, B2B Commerce for Visualforce is a set of Visualforce pages and components that can be integrated with your Experience Cloud site. You can also customize these pages and components to suit your business needs.

NEW QUESTION # 13
Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team has completed the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?

• A. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.
• B. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
• C. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization and grooming.
• D. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.

Answer: C

Explanation:
CPQ B2B Commerce Connector is a tool that synchronizes data from CPQ product and pricing objects to B2B Commerce objects1.
CPQ uses discount schedules and B2B Commerce uses tiered pricing to handle volume-based pricing23.
The connector does not support mapping tiered pricing to discount schedules out of the box23.
The connector uses pricing from B2B Commerce to define the pricing on the generated quote lines by setting their Special Price fields4.

NEW QUESTION # 14
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2 answers

• A. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
• B. It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.
• C. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
• D. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

Answer: C,D

Explanation:
Packaging is a way of organizing and distributing your customizations and applications on the Salesforce platform1. Packaging can help you manage changes across different environments, such as sandboxes and production2.
Designing the package as modular, loosely coupled units of metadata rather than large chunks of an org is a best practice for packaging3. This can help you avoid dependencies and conflicts between different packages and clouds3. It can also make your package easier to maintain and upgrade3.
Only utilizing one functional automation tool (Flow, Workflow Rules, Process Builder) per object is another best practice for packaging4. This can help you avoid performance issues and unexpected behaviors caused by multiple tools triggering on the same object4. It can also make your package easier to debug and test4.

NEW QUESTION # 15
SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for the near future.
After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape.
What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?

• A. Prioritize migrating the newly acquired company to SharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.
• B. Recommend a single-org strategy and development of strict processes for all acquired companies to follow.
• C. Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.
• D. Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField.

Answer: D

Explanation:
there are two possible approaches for Salesforce org strategy: single-org and multi-org. Each approach has its pros and cons depending on the business needs, technology capabilities, governance policies, and operational requirements of the organization.
The best recommendation for the CIO is to prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField. This should include an assessment of the newly acquired company and any other acquisitions that SharpField is considering. Additionally, the Solution Architect should recommend a single-org strategy and the development of strict processes for all acquired companies to follow. This will ensure that the Salesforce environment is organized, integrated, and secure. Finally, the Solution Architect should recommend the development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.
https://www.salesforce.org/blog/develop-a-salesforce-org-strategy-to-achieve-a-unified-experience/

NEW QUESTION # 16
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