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C_C4H510_21 Exam Certification Details:
Level: | Associate |
Languages: | English |
Exam: | 80 questions |
Duration: | 180 mins |
Cut Score: | 65% |
Valid C_C4H510_21 Exam Test | C_C4H510_21 Dumps Torrent
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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q19-Q24):
NEW QUESTION # 19
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question
- A. You can change the status of multiple sub-tickets from the main ticket.
- B. Changing the customer in the main ticket updates the customers in the related sub-tickets.
- C. Opening the main ticket allows you to see all of the connected sub-tickets.
- D. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
Answer: A,C
NEW QUESTION # 20
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Controlling validity of the service catalog
- B. Controlling responsibility
- C. Determining service level assignments
- D. Reporting
- E. Determining fine-tuning settings
Answer: A,C,D
NEW QUESTION # 21
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.
- A. Create service level agreements.
- B. Maintain the service catalog.
- C. Control access on field and action level.
- D. Set access restrictions.
- E. Assign work centers and views.
Answer: C,D,E
NEW QUESTION # 22
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Create a workflow rule.
- B. Maintain the fine-tuning activity for date profiles.
- C. Select the relevant scoping question.
- D. Maintain the fine-tuning activity for contracts.
Answer: A
NEW QUESTION # 23
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the read and write access to restricted.
- B. Set the access rights to edit.
- C. Set the write access to restricted.
- D. Set the access rights to display.
- E. Set the read access to restricted.
Answer: A,C,E
NEW QUESTION # 24
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