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Salesforce Field-Service-Consultant Exam Syllabus Topics:

TopicDetails
Topic 1
  • Determine the appropriate option to execute Complex Work in FSL
  • Illustrate how to configure Work Order Milestones
Topic 2
  • Given a scenario, decide the appropriate type of optimization service to use
  • Recommend the appropriate Service Territories and their Members
Topic 3
  • Distinguish between Field Service Mobile and Salesforce Mobile app capabilities
  • Decide on the appropriate Schedule Policy to achieve the business requirements
Topic 4
  • Explain the relationships between time sheets, timesheet entries, service resources
  • Compare different filtering options for the Dispatcher Console
Topic 5
  • Show how to use operating hours for service resources, accounts, work orders, and booking appointments
  • Choose the appropriate action to manage a Service Appointment

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Salesforce Certified Field Service Consultant Sample Questions (Q25-Q30):

NEW QUESTION # 25
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

  • A. Define Work Types, Define Work Order Status, Set up Resource Skills
  • B. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
  • C. Define Skills, Set up Skill Requirements, and Set up Resources Skills
  • D. Set up Service Locations, Set up Location Skills, Define Work Types

Answer: C


NEW QUESTION # 26
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spent on each step?

  • A. Relate the Time Sheet to the Service Appointment.
  • B. Relate the Time Sheet Entries to the Work Order Line Item.
  • C. Relate the Time Sheet Entries to the Service Appointment.
  • D. Relate the Time Sheet to the Work Order Line Item.

Answer: B


NEW QUESTION # 27
Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

  • A. Salesforce mobile application
  • B. Custom mabile application
  • C. Salesforce Field Service mobile application
  • D. Salesforce browser-based application

Answer: C,D


NEW QUESTION # 28
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

  • A. Create the products and the installation kits as a single serialized product.
  • B. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
  • C. Create the products and the installation kits as unsterilized inventory.
  • D. Create the products and the installation kits as serialized inventory.

Answer: B


NEW QUESTION # 29
Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers

  • A. Service Appointments
  • B. Work Orders
  • C. Cases
  • D. Assets

Answer: B,D


NEW QUESTION # 30
......

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