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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions (Q37-Q42):

NEW QUESTION # 37
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

• A. Doing your due diligence with us will buy you sweat equity with IT.
• B. Maybe we can help. What's keeping your agents from meeting their goals?
• C. I've already got everything I need from the IT team, I need to hear it from you!
• D. Avaya has a long history of placing solutions in the contact-center environment.
• E. In a way, aren't we all on the IT team?

Answer: E

NEW QUESTION # 38
Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

• A. Coach and Learn
• B. Contact Recording
• C. Analyze module
• D. Live Monitor
• E. Quality Management

Answer: E

NEW QUESTION # 39
Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

• A. Work from anywhere
• B. Simplifying management
• C. Driving efficiencies
• D. Customer Satisfaction
• E. Bring Your Own Device (BYOD)

Answer: A,E

NEW QUESTION # 40
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

• A. Add secure mobility features
• B. Improve the customer experience
• C. Integrate and re-use equipment l already own
• D. Meet the UC needs of road warrior employees
• E. Grow my business

Answer: A,C

NEW QUESTION # 41
You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

• A. 1 week
• B. Less than 4 hour
• C. Less than 1 hour
• D. 1 day

Answer: D

NEW QUESTION # 42
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