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Genesys Cloud CX: Architect Certification Sample Questions (Q41-Q46):

NEW QUESTION # 41
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?

• A. Disconnect
• B. Jump to Menu
• C. Decision
• D. Transfer to Flow

Answer: A

NEW QUESTION # 42
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

• A. Set UUI Data
• B. Call Data Action
• C. Set Screen Pop
• D. Collect Input

Answer: C

NEW QUESTION # 43
Which function returns a new instance of DateTime initialized with the specified values?

• A. MakeDuration()
• B. MakeDateTime()
• C. ToDateTime()
• D. AddDuration()

Answer: C

NEW QUESTION # 44
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.

• A. 1,3,2,4,6,5,8,7
• B. 1,4,2,3,6,5,8,7
• C. 1,4,2,3,6,5,7,8
• D. 1,4,3,2,6,5,8,7

Answer: B

NEW QUESTION # 45
Architect supplies a built-in _______________ flow.

• A. Outbound Call
• B. In-Queue Call
• C. Inbound Call
• D. Secure Call

Answer: B

NEW QUESTION # 46
......

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