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What is the duration of the 6210 Exam

  • Number of Questions: 65
  • Format: Multiple choices, multiple answers
  • Length of Examination: 90 minutes
  • Passing Score 68%

Avaya Aura® Contact Center Implementation Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
You have increased the multicast time to live value on the Contact Center Manager Server
(CCMS).
After changing the value, which CCMS service must be restarted so that the new value can take effect?

  • A. CCMS RSM_Service, the Real-Time Statistical Manager Service
  • B. CCMS SDP_Service, the Statistical Data Propagator Service
  • C. CCMS RDC_Service, the Real-Time Data Calculator Service
  • D. CCMS IS_Service, the Intrinsic Service

Answer: B


NEW QUESTION # 31
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

  • A. the Outbound Campaign Management Tool
  • B. the Multimedia Administrator
  • C. the Email Manager
  • D. the Multimedia Database

Answer: C


NEW QUESTION # 32
When configuring servers for an Avaya Aura Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.
Which DNS entries must be made for the HA servers?

  • A. One Dynamic DNS entry for the Active serverOne Dynamic DNS entry for the Standby serverOne Dynamic DNS entry for the Managed name and associated IP address
  • B. Static DNS entry for the Active server
  • C. One static entry for the Active serverOne static entry for the Standby server
  • D. One DNS static entry for the Active serverOne DNS static entry for the Standby serverOne DNS static entry for the Managed name and associated IP address

Answer: C


NEW QUESTION # 33
A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.
Where do you set the transmission mode for the site to Unicast?

  • A. From the CCMS > RSMConfig
  • B. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings
  • C. From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings
  • D. From the CCMS > RSM IP Address window

Answer: D

Explanation:
Reference http://downloads.avaya.com/css/P8/documents/100178738


NEW QUESTION # 34
A customer has purchased Avaya Aura Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.
Where is Open Queue initially enabled in AACC?

  • A. Ignition Wizard configuration > Licensing tab
  • B. Contact Center License Manager > Configuration > Contact Center Licensing tab
  • C. CCMS > Multimedia Commissioning > Multimedia Licensing tab
  • D. Contact Center Manager Administration (CCMA) > Configuration, Applications > LM
    Service Configuration Setuptab

Answer: B


NEW QUESTION # 35
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