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Exam Content

The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:

• Database Administration

  30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.

• Collaboration

  This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.

• Introduction to Development

  The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.

• Self-Service & Process Automation

  The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.

• User Interface & Navigation

  This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.

Career Prospects

After getting certified, you can gain a competitive edge over your peers, industry recognition, increased customer satisfaction, greater performance at your current place of work, as well as vast opportunities for career and salary growth. The ServiceNow Certified System Administrator exam majorly prepares the professionals for the role of a System Administrator. Their duties as such a specialist will include designing, developing, building, configuring applications as well as providing support to the software end-users. You will also be responsible for administrating software workflows, implementing new systems or add-ons, helping with problem resolution, and testing systems for efficiency. The ServiceNow Administrators closely cooperate with other IT specialists to guarantee the uniform implementation of workflow solutions within the network. According to ZipRecruiter.com, the average annual salary for a System Administrator amounts to $110,150 per annum.

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Real CSA Exam Questions & Exam CSA Simulator Fee

CSA practice exam will provide you with wholehearted service throughout your entire learning process. This means that unlike other products, the end of your payment means the end of the entire transaction our ServiceNow CSA Learning Materials will provide you with perfect services until you have successfully passed the ServiceNow Certified System Administrator CSA exam.

ServiceNow Certified System Administrator Sample Questions (Q22-Q27):

NEW QUESTION # 22
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces

• A. Timelines: Used to track tasks or projects
• B. Homepage: Consists of navigational elements, functional controls, and platform information.
• C. Form: Data is entered into ServiceNow through forms
• D. List: Display records from a data table, as well as allow you to edit the record information using the List
  Editor functionally.
• E. Maps: Display ServiceNow data graphically on a Google map
• F. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a
  single screen.

Answer: C

NEW QUESTION # 23
A Role is defined as what?

• A. A collection of permissions
• B. A Persona in a workflow
• C. A set of access control rules
• D. A set of user access policies

Answer: C

NEW QUESTION # 24
What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

• A. Texts
• B. Alerts
• C. Notifications
• D. Emails
• E. Events

Answer: E

NEW QUESTION # 25
The display sequence is controlled in a Service Catalog Item using which of the following?

• A. The Order field in the Variable form
• B. The Sequence field in the Catalog Item form
• C. The Choice field in the Variable form
• D. The Default Value field in the Catalog Item form

Answer: A

NEW QUESTION # 26
Which one of the following statements is true about Column Context Menus?

• A. It displays actions related to viewing and filtering the entire list
• B. It displays actions such as creating quick reports, configuring the list, and exporting data
• C. It displays actions related to filtering options, assigning tags, and search
• D. It displays actions such as view form, view related task, and add relationship

Answer: B

NEW QUESTION # 27
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