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Cisco 500-445 Exam Syllabus Topics:

Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q42-Q47):

NEW QUESTION # 42
What is an MRD a collection of that is associated with a common communication medium?

• A. scripts and script selector
• B. route point and DN
• C. skill groups and route
• D. skill groups and services

Answer: D

Explanation:
An MRD (multi-resource device) is a collection of skills, services, and route points that is associated with a common communication medium. Skill groups are used to define the skills and services that the agent needs to handle incoming calls, while route points are used to route calls to the agents.

NEW QUESTION # 43
What is the default value for the email media class set by the installer?

• A. ECE_Email
• B. Email_media_class
• C. Email_ ECE
• D. Cisco_email

Answer: B

Explanation:
The default value for the email media class set by the installer is Emailmediaclass. This media class is used to route emails to the correct agent, queue, and database. The media class is configured in the UCCE or EECE environment, and it can be changed by an administrator if needed.

NEW QUESTION # 44
What is the maximum value for the 'MaxMessageSize' property to allow the total number of characters for each chat message?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: A

Explanation:
The maximum value for the 'MaxMessageSize' property to allow the total number of characters for each chat message is 2000. This is the maximum number of characters that can be sent in a single chat message. Messages with more than 2000 characters will be truncated.

NEW QUESTION # 45
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

• A. Mixed mode authentication must be enabled on the ECE Reporting server.
• B. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
• C. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
• D. Single-mode authentication must be enabled on the ECE Reporting server.
• E. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
• F. Mixed mode authentication must be enabled on the CUIC publisher.

Answer: E,F

Explanation:
1. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server: CUIC needs to access the ECE Reporting server's eGReportsDB to retrieve data and perform reporting. A SQL user with db_user rights to the eGReportsDB is needed to allow CUIC to access and read the data.
2. Mixed mode authentication must be enabled on the CUIC publisher: CUIC and ECE use different authentication methods, in order for CUIC to communicate with ECE, mixed mode authentication must be enabled on the CUIC publisher. This allows CUIC to use both Windows and SQL Server authentication to connect to ECE.

NEW QUESTION # 46
What is the character limit for passwords when installing Enterprise Chat and Email applications?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: A

Explanation:
The character limit for passwords when installing Enterprise Chat and Email applications is 29 characters. Passwords must be at least 8 characters in length, and can be up to 29 characters in length. It is recommended to use a combination of upper and lower case letters, numbers, and symbols for increased security.

NEW QUESTION # 47
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