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SAP E_C4HYCP_12 Certification Exam Topics:

Topic AreasTopic Details, Courses, Books
Configuration > 12%

Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite.

Product Support Processes > 12%

Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process).


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SAP E_C4HYCP_12 Exam Description:

The "SAP Certified Product Support Specialist - SAP Commerce" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Cloud Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce  Cloud product support role. The pre-requisite for this exam certification is P_C4H340_12 (SAP Certified Development Professional - SAP Commerce Cloud 2105 Developer). The certificate issued for passing this exam will be valid for 5 years. All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce Cloud located at: help.sap.com. In order to access the sites above, you must be an SAP customer or partner.

SAP Certified Product Support Specialist - SAP Commerce Cloud Sample Questions (Q20-Q25):

NEW QUESTION # 20
SAP Commerce receives a Java OOM (out of memory) exception.What should you do first?Note: There are 2 correct answers to this question.

  • A. Take a Java heap dump when the issue is detected.
  • B. Analyze the access.log file for frequent requests.
  • C. Analyze the gc.log file for object allocation.
  • D. Increase the memory size.

Answer: A,D


NEW QUESTION # 21
You are troubleshooting a connection pool issue.How do you investigate this issue?Note: There are 3 correct answers to this question.

  • A. Check the physical connections.
  • B. Request database dumps.
  • C. Request heap dumps.
  • D. Check the configuration parameters related to connection pool.
  • E. Request console log files and thread dumps.

Answer: A,D,E


NEW QUESTION # 22
What must you configure when you use the iFlow?Note: There are 2 correct answers to this question.

  • A. Set iFlow authentication type to certificate-based.
  • B. Assign the AuthGroup.IntegrationDeveloper role to the SAP Cloud Integration tenant.
  • C. Assign the AuthGroup.IntegrationDeveloper role to the SAP Commerce user.
  • D. Set the receiver address setting and proxy type setting of the iFlow.

Answer: B,D


NEW QUESTION # 23
Your customer reports an incident where the SAP Commerce system crashes in production.What would you ask for?Note: There are 2 correct answers to this question.

  • A. The specific scenario to reproduce the issue
  • B. The thread dumps taken after the system reboot
  • C. The thread dumps taken right before the crash
  • D. The database dump from the production system

Answer: A,D


NEW QUESTION # 24
Which benefits does SAP BTP Extensions integration provide?Note: There are 2 correct answers to this question.

  • A. A customization layer for SAP Commerce Cloud that depends on the API Registry module
  • B. An alternative and independent application to SAP Commerce Cloud based on the backoffice
  • C. An analysis layer to capture customer interactions, contexts, and behaviors for future processing
  • D. Microservices that customize the standard functions of SAP Commerce Cloud without compromising on upgradability

Answer: B,D


NEW QUESTION # 25
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