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Cisco 500-442 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Implement precision routing
  • Understand Contact Center basics
Topic 2
  • Configure basic call treatment
  • Utilize Finesse administration tool
Topic 3
  • Understand CCE features beyond default
  • Basic Calls and Agent settings
Topic 4
  • Configure agent teams and supervisors
  • Implement VXML applications

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q24-Q29):

NEW QUESTION # 24
What are two parts of a Single Sign-on message flow? {Choose two.)

  • A. IdS detects the user has an invalid access token
  • B. IdP provides a login page for authenticating the user
  • C. IdS provides a login page for authenticating the user
  • D. Browser issues PUT of the Finesse desktop with an access token
  • E. IdS detects the user has a valid access token

Answer: B,C


NEW QUESTION # 25
Which two steps are required to configure RONAfor CCE? (Choose two.)

  • A. Scripting logic
  • B. CCE Web Admin
  • C. Auto-answer
  • D. Survivability
  • E. Skill target configuration

Answer: B,E


NEW QUESTION # 26
What value is used for Variable REQUERY_NO ANSWER?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: A


NEW QUESTION # 27
How many teams can an Agent be a part of?

  • A. unlimited
  • B. 0
  • C. 1
  • D. 2

Answer: B


NEW QUESTION # 28
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

  • A. CCE Admin page
  • B. Configuration Manager
  • C. Active Directory
  • D. Domain Manager

Answer: A


NEW QUESTION # 29
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