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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q24-Q29):

NEW QUESTION # 24
What is needed to execute a particular script that is configured using script explore for a specific time?

• A. Dialed Number mapped to a CallType
• B. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
• C. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
• D. Dialed Number with scheduled script

Answer: B

NEW QUESTION # 25
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)

• A. Creates just VRU PG; VRU PIMs need to be added manually.
• B. Creates the Media Routing PG (MR PG) with three MR PIMs.
• C. Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.
• D. Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.
• E. Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.

Answer: A,B

NEW QUESTION # 26
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

• A. Translation pattern
• B. CTI route point
• C. Agent IP phone
• D. Route pattern

Answer: B

Explanation:
A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.

NEW QUESTION # 27
What are two functions of a SIP Proxy Server? (Choose two.)

• A. centralizes dial plans
• B. helps to centralize the administration and call control
• C. handles box-to-box redundancy
• D. connects to Call Router
• E. load balancer for HTTP and SIP

Answer: A,B

Explanation:
A SIP Proxy Server is a network element that helps to centralize the administration and call control, as well as the management of SIP sessions. It can also be used to centralize dial plans, which are the instructions that are used to route calls. Additionally, a SIP Proxy Server can be used to provide load balancing, which helps to ensure that calls are routed to the most appropriate server. Reference: https://www.voip-info.org/sip-proxy-server/

NEW QUESTION # 28
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)

• A. DUMPLOG
• B. RTTEST
• C. Diagnostic framework portico
• D. Unified System CLI
• E. PROCMON
• F. OPCTEST

Answer: A,D,E

Explanation:
PROCMON, DUMPLOG, and Unified System CLI are three tools that can be used to download logs for CCE troubleshooting. PROCMON is a Windows-based tool that allows administrators to capture log files and view them in real time. DUMPLOG is a command-line tool that can be used to download log files from CCE nodes. Finally, Unified System CLI is a web-based tool that can be used to access the CCE system and download log files. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/troubleshooting

NEW QUESTION # 29
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