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Cisco 500-444 Exam Syllabus Topics:

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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q49-Q54):

NEW QUESTION # 49
What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?

• A. Single Pane of Glass (SPOG)
• B. Contact Centre Management Portal (CCMP)
• C. WebSetup
• D. LDAP Plugin

Answer: A

Explanation:
Single Pane of Glass (SPOG) is a web-based administrative interface that provides administrators with an intuitive and unified view of the entire contact center environment. It is designed to provide administrators with a single interface to manage all aspects of the contact center, including agents, skills, queues, and reports. SPOG provides a more user-friendly interface than the legacy Configuration Manager, making it easier for administrators to manage the contact center environment. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/spog/10_5_1/cce_b_spog-admin-guide-1051.html

NEW QUESTION # 50
Which service is used to provide authorization between the Identity Provider (IdP) and application?

• A. Identity Service (IdS)
• B. OAuthv2
• C. SAML
• D. Active Directory Federation Services (ADFS)

Answer: B

Explanation:
The service used to provide authorization between the Identity Provider (IdP) and application is OAuthv2. OAuthv2 is an open standard for authorization that enables applications to securely access resources from an IdP without having to manage the user credentials. OAuthv2 provides the IdP with the ability to grant limited access to its resources without having to share the user's credentials. Active Directory Federation Services (ADFS) and SAML are also commonly used for authorization, but OAuthv2 is the most widely used protocol for providing authorization between an IdP and an application.

NEW QUESTION # 51
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

• A. CTI route point
• B. Agent IP phone
• C. Route pattern
• D. Translation pattern

Answer: A

Explanation:
A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.

NEW QUESTION # 52
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?

• A. Manual differential
• B. OnDemand
• C. Automated differential
• D. Push

Answer: C

NEW QUESTION # 53
How are remote sites added?

• A. PG Setup
• B. Initialization Wizard
• C. Websetup
• D. SPOG interface

Answer: B

Explanation:
Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
1. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F

NEW QUESTION # 54
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