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Avaya Aura® Contact Center Multimedia Implementation Exam Sample Questions (Q36-Q41):

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

  • A. the Email Manager
  • B. the Outbound Campaign Management Tool
  • C. the Multimedia Administrator
  • D. the Multimedia Database

Answer: A

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

  • A. Add the Communication Control Toolkit (CCT) server through the CCMA.
  • B. Assign the CCT server as a reporting server for the CCMS.
  • C. Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).
  • D. Add the Microsoft Exchange server through the CCMA.

Answer: C

Where are all agents used in the Avaya Aura Contact Center POM integration administered?

  • A. Avaya IQ
  • B. Contact Center Manager Administration
  • C. Avaya Aura Experience Portal
  • D. Avaya Proactive Outreach Manager

Answer: D

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

  • A. System Control and Monitor Utility
  • B. Contact Center Database Maintenance Utility
  • C. Control Utility
  • D. CCMM Data Management

Answer: D

Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

  • A. Launch the screen pop Internally in the Initial screen of the Agent Desktop
  • B. Launch the screen pop Internally in the tab of the Agent Desktop
  • C. Launch the screen pop externally on the user's browser
  • D. Launch the screen pop externally in the agent's Conferencing software

Answer: B


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