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Salesforce Field-Service-Consultant Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understand the usage of Field Service Lightning for DateTime tracking fields
  • Explain the difference between a multi-day Service Appointment and a standard Service Appointment
Topic 2
  • Explain the relationships between time sheets, timesheet entries, service resources
  • Compare different filtering options for the Dispatcher Console
Topic 3
  • Distinguish between Field Service Mobile and Salesforce Mobile app capabilities
  • Decide on the appropriate Schedule Policy to achieve the business requirements
Topic 4
  • Understand different field service settings for FSL Administrator
  • Configure Work Order processes, parameters, and Work Types

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Field-Service-Consultant Associate Level Exam, Field-Service-Consultant Exam Dumps

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Salesforce Certified Field Service Consultant Sample Questions (Q111-Q116):

NEW QUESTION # 111
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?

  • A. Emergency scheduling
  • B. Resource Schedule optimization
  • C. Customer first scheduling
  • D. Global optimization

Answer: A


NEW QUESTION # 112
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?

  • A. Create a work rule with two required skills
  • B. Create a crew with two technicians
  • C. Create two service appointment
  • D. Create a two-service crew

Answer: B


NEW QUESTION # 113
A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?

  • A. Minimum Grade, Default Operating Hours
  • B. Street Level Routing, Default Travel Speed
  • C. Travel Speed Unit, Actual Travel Time
  • D. Estimated Travel Time, Minimize Travel

Answer: B


NEW QUESTION # 114
Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?

  • A. Create one service appointments and add two required resources
  • B. Create two service appointments and set the early start to the start time of the first service appointments
  • C. Create two service appointments and assign two different resources
  • D. Create one service appointments and schedule two resources

Answer: C


NEW QUESTION # 115
A customer has curated a list of known email addresses belonging to competitors. They want to ensure none of these competitors receive their emails.
What should a consultant recommend'

  • A. Populate a list using a query to exclude the subscriber key.
  • B. Create an auto-suppression list populated with subscriber keys.
  • C. Create an exclusion list with the known email addresses.
  • D. Create an auto-suppression list populated with the known email addresses.

Answer: D


NEW QUESTION # 116
......

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